Sr. Engineer, Exchange & Microsoft 365 Platforms (Hybrid - Seattle, WA)

Nordstrom•Seattle, WA

6d•Hybrid

About The Position

A Senior Engineer is a key member of the Nordstrom Technology organization, applying engineering principles to design, build, and maintain technology products and solutions that drive amazing customer and employee experiences. As a Senior Engineer on the Productivity and Collaboration team, you will own the architecture, administration, and automation of Nordstrom's Microsoft 365 and Azure platforms, with an emphasis on Exchange Online messaging infrastructure. You will act as a subject matter expert and technical leader across the Microsoft 365 suite, including Exchange, Teams, and SharePoint/OneDrive, along with the underlying Azure identity and infrastructure that supports them. You bring deep hands-on expertise administering Exchange Online/Server and hybrid mail flow, strong command of Azure AD/Entra ID and Azure automation, and the scripting skills to build automation that scales rather than one-off fixes. This role is offered as hybrid in Seattle, WA. Candidates must be available to work in office at the Nordstrom corporate headquarters a minimum of 4 days/week to be considered for this position.

Requirements

5+ years of experience managing Microsoft 365 services, with deep, hands-on expertise in Exchange Online and hybrid Exchange
Expert experience with Exchange Online/Server administration, including mail flow, transport rules, EOP, and hybrid coexistence
Experience administering other Microsoft 365 workloads, including Teams and SharePoint/OneDrive
Experience with Azure subscriptions, Azure Automation accounts, and Azure admin roles
Experience managing Active Directory and Azure AD/Entra ID synchronization
Experience with O365 security and compliance features, including DLP and retention policies
Proficiency writing PowerShell scripts and working with Microsoft Graph for messaging and tenant automation
Working knowledge of SMTP, DMARC, DKIM, SPF, and DNS
Understanding of load balancers, certificates, and authentication as they apply to hybrid messaging infrastructure

Nice To Haves

Experience managing Microsoft Volume Licenses, Enterprise Agreements, and Reservations
Experience with a secure email gateway (e.g., Proofpoint) for phishing and threat protection as a complement to Exchange/EOP
Experience with hybrid cloud infrastructure (Azure/AWS)
Exposure to ITSM platforms (ServiceNow, Jira) for change management and incident workflows

Responsibilities

Write PowerShell scripts and Microsoft Graph API automation for mailbox operations, tenant configuration, and reporting at scale
Build and maintain automation pipelines using Azure Automation Runbooks, Power Automate, and Azure Logic Apps to reduce manual, repetitive operational tasks
Maintain automation code in source control (GitHub), apply code review practices, and document libraries for team reuse
Implement and support Microsoft 365 workloads including Teams and SharePoint/OneDrive, alongside Exchange
Administer O365 licensing (SKU assignment, Volume Licensing, Enterprise Agreements) and manage the full suite of Microsoft Admin Centers
Configure and maintain O365 security and compliance features, including DLP and retention policies
Architect, design, implement, and operate Exchange Online and hybrid Exchange environments, including mail flow, transport rules, connectors, and message routing across on-premises and cloud
Administer Exchange Online Protection (EOP) policies, anti-spam and anti-malware controls, and mail flow security baselines
Own DNS-based email authentication posture (SPF, DKIM, DMARC) and SMTP fundamentals, driving alignment and enforcement across all sending domains
Perform message tracing and mail flow troubleshooting for complex, multi-hop delivery issues, engaging Microsoft support when needed
Manage Azure subscriptions, Azure Automation accounts, and Azure admin roles supporting messaging and collaboration workloads
Administer Active Directory and Azure AD/Entra ID synchronization, hybrid identity, and Conditional Access policies as they relate to Exchange and M365 access
Partner with Security on identity governance (e.g., Proofpoint), app registration review, and least-privilege access to mail-connected applications
Apply knowledge of load balancers, certificates, and authentication protocols to keep hybrid messaging infrastructure healthy and secure
Participate in compliance and security reviews for Exchange, M365, and Azure-hosted messaging services
Work closely with internal teams to build security, reliability, and scalability into the M365/Azure architecture
Provide operational support and monitoring using platforms such as New Relic
Engage in an on-call rotation to support critical messaging and collaboration services
Serve as the team's subject matter expert for Exchange, Microsoft 365, and Azure identity/infrastructure
Coordinate with partner technology teams and business units across Nordstrom to solve complex integrations and unlock new messaging, identity, and collaboration capabilities across Nordstrom
Partner with the team's manager and program manager to define and execute team vision and roadmaps
Write and contribute to project plans, runbooks, and team documentation
Provide mentorship and technical coaching to team members on Exchange, M365, and Azure engineering best practices