Sr Engineer, Adv Enterprise Prod Supt Engineering
About The Position
This dual-function role combines rigorous system validation with hands-on technical product support. You'll own enabler platform testing and diagnosing/resolving complex network, platform, and product issues to enhance customer experience. The role acts as a technical leader by providing guidance and innovative solutions to internal teams and external partners at a senior technical level. Success is measured by completing Business Validation Testing for TFB products and effectiveness of issue resolution, collaboration outcomes, and the operational stability of network products. The work directly impacts organizational performance and customer satisfaction by ensuring robust and reliable wireless communication services.
Requirements
- Bachelor's Degree plus 3 years of related work experience OR a combination of education and experience deemed equivalent
- 2+ years in End to End Business Validation Testing for Wireless Services and/or back end ordering/provisioning/billing systems
- 3–5 years leading ITIL Incident Management activities in a telecommunications environment
- 3–5 years managing cross-functional teams in engineering or product support roles
- More than 5 years developing and implementing troubleshooting protocols for wireless, wireline, satellite connectivity, and LAN/WAN environments
- More than 5 years' experience designing, implementing, and supporting cellular core and RAN networks, as well as wireline networks (i.e., MPLS, SDWAN)
- Change Management
- Cloud Technology
- Cross-Functional Project Management
- Customer Satisfaction
- Network Analytics
- Local Area Network (LAN)
- Multiprotocol Label Switching (MPLS)
- Network Connectivity
- Network Engineering
- Network Management
Nice To Haves
- Preferred areas of study: Electrical Engineering, Computer Science, Telecommunications, or related field
Responsibilities
- Design and execute Business Value Testing (BVT) frameworks to validate IT enabling platform performance against defined KPIs; analyze results and deliver actionable recommendations
- Collaborate with Product Managers to define acceptance criteria and success benchmarks of new features and offerings
- Partner with IT, Vendor, and QA teams to triage issues surfaced during testing cycles and drive timely resolution
- Ensure enabling platform capabilities such as offers, ordering, billing, fulfillment, UI/UX experience are delivered with high quality and are compliant with product requirements across all business segments including SMB, Enterprise, FED/SLED
- Provide technical support across TFB business opportunities to ensure successful customer integration and implementation
- Analyze customer business needs and present tailored technical product proposals for integration with customer systems and equipment
- Resolve Tier 3 and above customer-impacting issues to maintain service reliability and customer satisfaction
- Assume the role of a TPM to ensure lifecycle management of issues/defects from identification to technical resolution and implementation in production for the fix
Benefits
- Competitive base salary and compensation package
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical, dental and vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
