SuccessFactors - Sr. Engagement Solutions Analyst

Mitsubishi Heavy Industries, Ltd.•Houston, TX

11d•Hybrid

About The Position

Mitsubishi Heavy Industries America, Inc. (MHIA) is hiring a SAP SuccessFactors Customer Success - Sr. Engagement Solutions Analyst for its Customer Success Team. This consultant-level, customer-facing role serves as a strategic liaison between global MHI clients and internal HR Operations and technical teams. The analyst translates business needs into HR system solutions, helping clients maximize value from HR technologies, particularly the SAP SuccessFactors Talent Suite. The role combines technical knowledge, business acumen, and client engagement to understand HR processes and challenges and collaborate with internal teams to design, implement, and optimize scalable solutions. The position is based at MHIA’s Houston headquarters in the Galleria district and follows a hybrid schedule of four days onsite and one day remote. Travel may be required up to 20%.

Requirements

Bachelor’s degree in information technology, computer science, business administration, or a related field, or an equivalent combination of education and experience.
At least 8 years of HRIS experience, including support for SuccessFactors or similar HRIS, timekeeping, and/or payroll system implementation and/or integration projects.
At least 3 years in a client-facing and/or account management role.
Understanding of human capital analytics and HR reporting and strategies.
Proficiency with Microsoft Office products such as Excel, PowerPoint, and Word.
Excellent communication and presentation skills.
Superior critical-thinking and creative problem-solving skills.
Project management and/or change management experience.

Nice To Haves

Solid understanding of HRIS systems; experience with SuccessFactors Employee Central or similar HRIS is a plus.
PMP certification.
Master’s degree or MBA.
Experience in rapidly scaling organizations.
Familiarity with Japanese business culture.
Experience working in a global, matrixed organization.
Previous consultant experience managing projects for multiple customers.

Responsibilities

Build and maintain stakeholder relationships by translating business needs into HR system solutions that improve user experience and operational efficiency.
Communicate system updates, gather stakeholder feedback, and ensure alignment on HR process changes and initiatives.
Coordinate resolution of customer support issues with technical support, product development, operations, and other teams.
Lead project planning, scope definition, and execution support for HR system integrations and change initiatives.
Identify, assess, and mitigate project risks; coordinate cross-functional activities, timelines, deliverables, vendors, and stakeholders; and monitor project progress and quality.
Create and maintain project documentation, including plans, schedules, and reports.
Analyze HR processes and recommend improvements using HR technology.
Oversee documentation of requirements, development, implementation, and testing for new or redesigned systems, reports, and procedures.
Partner with cross-functional team members to consolidate data models and drive process decisions.
Design and conduct HRIS data audits to identify inconsistencies, inaccuracies, and compliance risks across employee records, organizational structures, and system configurations.
Investigate HRIS issues by analyzing data, establishing facts, and developing recommendations and solutions.
Analyze software releases, assess the impact of new features, and communicate relevant information.
Communicate with customers by email, phone, and meetings about system and process changes and answer questions.
Support system upgrades and enhancements; create test scenarios, perform tests, and document results.
Assess training needs and develop and deliver training for advanced users.
Investigate and help resolve complex production support issues.
Perform other relevant duties as assigned.