Sr Engagement (Project, Delivery) Manager - Higher Education

Workday•Atlanta, GA

1d•Hybrid

About The Position

Workday is seeking an Engagement Manager for its Higher Education practice. This role is crucial for guiding customers through the deployment lifecycle, solution delivery, and issue management. The Engagement Manager will partner with Workday Delivery leadership, consultants, and resource management to ensure a positive customer experience throughout deployments. The position involves managing a portfolio of project engagements, including external customer-facing deployments and internal Workday engagements.

Requirements

Demonstrable experience (6+ years) of project managing Medium and/or Large Enterprise ERP solution preferably within the Higher Education customer base.
Prior consulting experience (6+ years) either as an internal consultant or with a consulting/software company.
Experience implementing (6+ years) Workday, Oracle, PeopleSoft, SAP, Ellucian or a similar application.
Working knowledge (4+ years) with at least one of the following: HCM, Financials, SIS (Student Information System) business areas.
Demonstrable experience (8+ years) of project managing Medium and/or Large Enterprise ERP solution preferably within the Higher Education customer base (for P5).
Prior consulting experience (8+ years) either as an internal consultant or with a consulting/software company (for P5).
Experience implementing (8+ years) Workday (for P5).
Working knowledge (6+ years) with at least one of the following: HCM, Financials, SIS (Student Information System) business areas (for P5).
Previous experience with project management tools (Microsoft Project, Smartsheets, etc).
Experience in project management incorporating financial business processes and financial reporting.
Experience overseeing 3rd parties on a project.
Business development experience.
Demonstrated executive presence, including outstanding communication skills, confidence, and the ability to inspire and influence others.
Strong influencing skills, including persuasive communication and the ability to drive consensus and effectively collaborate with stakeholders.
Proven ability to effectively lead service delivery, ensuring customer satisfaction through streamlined processes, efficient resource allocation, and a focus on meeting expectations.
Excellent time management skills, with the ability to prioritize, organize, and effectively handle workload to meet scheduled completion dates and enhance productivity.

Nice To Haves

Previous service sales experience is a plus.
Successful candidates have a balance of functional (business) and technical experience.

Responsibilities

Ensure the successful implementation of Workday products for Higher Education customers.
Drive the implementation from planning through multiple moves to production by building key relationships with client executive leadership and implementation teams.
Develop key project deliverables such as charter, project/staffing plan, issue logs, and project status reporting.
Work with the Client PM to resolve issues that impede project success.
Manage projects to the agreed-upon budget and deliver profitably.
Project manage one or more Workday product implementations concurrently.
Participate in the sales cycle when requested to gather requirements, formulate delivery approach, and develop a proposal/SOW.
Provide guidance and mentoring to Professional Services resources.
Ensure projects are properly planned and staffed.
Manage and measure project performance using appropriate tools and techniques.
Perform risk management to minimize project risks.
Present at Executive Steering Committee meetings.
Ensure the client takes advantage of Workday best practices.
Act as a liaison for Professional Services when interacting with sales and/or development.
Identify opportunities to position other service offerings.
Ensure the client can serve as a reference upon completing their implementation.
Assist in the transition of the customer from Professional Services to Product Support.
Ensure the project is delivered within the budget outlined in the SOW.
Present client with change orders for tasks outside the SOW.