Sr Engagement (Project, Delivery) Manager - Higher Education

Workday•Atlanta, GA

1d•$116,600 - $207,200•Hybrid

About The Position

Workday is seeking an Engagement Manager for its Higher Education practice. This role is crucial for guiding customers through the deployment lifecycle, solution delivery, and issue management. The Engagement Manager will partner with Workday Delivery leadership, consultants, and resource management to ensure a positive customer experience throughout deployments. The position involves managing a portfolio of project engagements, including external customer-facing projects and internal Workday engagements. The primary goal is to ensure the successful implementation of Workday products for Higher Education customers by building strong relationships with client executive leadership and implementation teams, driving the implementation from planning to production, and managing project deliverables such as charters, staffing plans, issue logs, and status reports. The Engagement Manager will also collaborate with the Client PM to resolve issues, manage the project budget, and ensure profitable delivery.

Requirements

Demonstrable experience (6+ years) of project managing Medium and/or Large Enterprise ERP solution preferably within the Higher Education customer base.
Prior consulting experience (6+ years) either as an internal consultant or with a consulting/software company.
Experience implementing (6+ years) Workday, Oracle, PeopleSoft, SAP, Ellucian or a similar application.
Working knowledge (4+ years) with at least one of the following: HCM, Financials, SIS (Student Information System) business areas.
Demonstrated executive presence, including outstanding communication skills, confidence, and the ability to inspire and influence others, is highly valued.
Strong influencing skills, including persuasive communication and the ability to drive consensus and effectively collaborate with stakeholders, are crucial.
Proven ability to effectively lead service delivery, ensuring customer satisfaction through streamlined processes, efficient resource allocation, and a focus on meeting expectations, is essential.
Excellent time management skills, with the ability to prioritize, organize, and effectively handle workload to meet scheduled completion dates and enhance productivity, are key to success in this role.

Nice To Haves

Previous experience with project management tools (Microsoft Project, Smartsheets, etc).
Experience in project management incorporating financial business processes and financial reporting
Experience overseeing 3rd parties on a project
Business development experience
Previous service sales experience is a plus.
Successful candidates have a balance of functional (business) and technical experience.

Responsibilities

Project manage one or more Workday product implementations concurrently
Participate in the sales cycle when requested to gather requirements, formulate delivery approach and develop a proposal/SOW
Provide guidance and mentoring to Professional Services resources working on your implementations
Ensure projects are properly planned and staffed
Manage and measure project performance using appropriate tools and techniques
Perform risk management to minimize project risks
Work with the client PM to identify/resolve all issues that could impact project scope and/or timeframes
Present at Executive Steering Committee meetings
Ensure the client takes advantage of Workday best practices
Be a liaison for Professional Services when interacting with sales and/or development
Identify opportunities to position other service offerings
Ensure the client can serve as a reference upon completing their implementation
Assist in the transition of the customer from Professional Services to Product Support
Ensure the project is delivered within the budget outlined in the SOW
Present client with change orders in the event they're asking Workday to perform tasks that are outside the scope of the SOW