Sr. Employee Relations Representative

Presbyterian Healthcare Services

1d • Onsite

About The Position

Resolve complex employee relations issues, lead investigations, and guide leaders to ensure compliance and a fair, safe workplace. The Senior Employee Relations Representative resolves highly complex and sensitive employee relations and human resources issues, ensuring compliance with applicable employment laws, regulations, and organizational policies. This role serves as a trusted advisor to leaders and HR partners, delivering pragmatic solutions that balance risk mitigation, operational effectiveness, and a positive employee experience. This position plays a critical role in supporting PMG clinics and Provider Relations, partnering closely with clinical and operational leaders to address workforce concerns unique to provider-based and ambulatory care environments, including regulatory, behavioral, and performance-related matters.

Requirements

• Bachelor's degree in a related field required.
• Minimum of 5 years of Employee Relations experience.
• Must demonstrate advanced multi-disciplinary knowledge of human resource principles and best practices.
• Experience in working collaboratively and effectively to solve problems.
• Facility in understanding business strategic plans and operational objectives, and ability to solve problems in alignment with business priorities.
• Advanced skills in innovation and change management.
• Excellent negotiation and facilitation skills required.
• Ability and willingness to travel regularly across the state of New Mexico to support on-site teams and hospital leadership.

Nice To Haves

• PHR preferred.

Responsibilities

• Develop recommendations, deliver HR tools, products, and services, and provide coaching to management in assigned business units or organizations in collaboration with HR Business Partners.
• Performs assessments or investigations and provides analysis, recommendations, and support in the implementation of agreed-upon resolutions.
• Prepares organization responses to government agencies and assists in the preparation and implementation of Affirmative Action Plans.
• Coordinates the HR response to Workplace Violence situations, partnering with key stakeholders to promote a safe and healthy work environment through interventions, training, and initiatives.
• Coordinate with and communicate effectively with HR Business Partners, Centers of Expertise, and AskHR for delivery of tools, products, and services.
• Provides the full range of HR tools, products, advice, services, and solutions in resolving complex or difficult employee relations, human resource, or management issues.
• Demonstrates a deep, comprehensive knowledge and functions as a key resource for interpretation of and compliance with law, regulations, and policies.
• Leads or manages assessments or investigations, analyzes results to develop recommendations.
• Works closely with management to implement appropriate resolutions.
• Leads and performs investigations, documentation, and reporting on Compliance Hotline Complaints.
• May provide a full range of HR services for assigned business units or organizations, including labor relations, employee satisfaction and engagement, and management development.
• May conduct training programs
• Functions as HR Liaison to Workplace Violence Response Team to coordinate responses, investigations, interventions, precautions, training, and recommendations for specific situations and proactively across the enterprise.
• Coordinates with and communicates effectively with key HR stakeholders, including collaboration with HR Business Partners, Centers of Expertise, and ASKHR Solution Center to ensure effective delivery of HR tools, products, and services.
• Prepares the organization's responses to government agencies such as EEOC, DOL, and HRD.
• Assists in the preparation and implementation of Affirmative Action Plans, enterprise-wide, and may participate in the analysis and delivery of strategic HR services

Benefits

• medical
• dental
• vision
• short-term and long-term disability
• group term life insurance
• other optional voluntary benefits
• Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior