Sr. Donor Database Specialist

Habitat Charlotte Region•Charlotte, NC

11d•Onsite

About The Position

Habitat Charlotte Region is a leading affordable housing nonprofit dedicated to partnering with families through homeownership, home preservation, and financial literacy training. As a Senior Donor Database Specialist, you will be crucial in advancing our mission of ensuring everyone has a safe and affordable place to live. This role involves leading the management and optimization of our Salesforce fundraising database, ensuring data integrity, providing insights into donor trends, and supporting strategic fundraising decisions to enhance donor engagement and revenue growth. The ideal candidate will possess strong technical expertise, analytical skills, and a collaborative approach to create an exceptional supporter experience.

Requirements

Bachelor’s degree or equivalent work experience
2-3 years’ experience with data entry and database management, preferably with Salesforce, Raiser’s Edge or equivalent
Intermediate proficiency in Microsoft Office products, especially Excel
Commitment to constant improvement
Ability to work quickly, under pressure and to deadlines
Key personality attributes: accuracy, enthusiasm for teamwork, positive and proactive attitude, critical thinking, problem-solving, analytical and organized
Consistent and reliable attendance with ability to work on-site as needed
Commitment to Habitat’s mission with a willingness to adhere to Habitat’s Code of Conduct policies and other policies
Demonstrate a positive and respectful attitude when interacting with other staff, Homeowners, Donors, Community Partners, Volunteers, Habitat Partner Families, and others you encounter, ensuring teamwork, engagement and motivation of others

Nice To Haves

Experience with Salesforce
Experience with Raiser's Edge or equivalent
Experience with Apsona add-on app for Salesforce, GiveSmart, GiveButter, and OneCause

Responsibilities

Manage the Donor Database: Leverage constituent data to support organizational goals, explore new information capture opportunities for relationship and donor engagement management, and assist the IT Business Analyst with the Salesforce help ticket queue, prioritizing requests, and providing backup on Salesforce projects.
Perform constituent record updates, including importing, exporting, and globally adding functions for HFHI revenue data, event-related data, volunteer information, and donor relationship engagements.
Data Integrity and Training: Monitor Salesforce data quality and integrity through auditing, cleansing, and de-duping. Develop and perform regular audits to ensure accuracy. Document Development Operations processes and maintain document retention methods.
Offer and conduct ongoing database-related training for staff using Salesforce Trailhead.
Cross-train to provide backup support for gift entry and donor acknowledgment.
Manage the backend of peer-to-peer fundraising or event software, including Apsona add-on app for Salesforce, GiveSmart, GiveButter, and OneCause.
Donor Stewardship: Execute the hiring, onboarding, and training of Development Volunteers and the seasonal Summer Development Intern, supervising their workload.
Create and deliver constituent recognition and engagement reports for stakeholder review.
Support team members in tracking goals, KPIs, and maintaining organizational Dashboards.
Construct comprehensive data analysis and revenue reporting to assess annual giving, assist Development leadership in tracking donor behavior, and support moves management strategies.
Segment the database for cultivation, appeals, and stewardship to support Development efforts.
Support the design and execution of a high-touch donor stewardship program, leveraging communication channels to communicate the impact of supporters' generosity.
Manage the execution of individual, faith, corporate, and foundation donor recognition activities in collaboration with Development department key relationship managers, ensuring timely fulfillment of recognition commitments.