Sr District Manager, Branch Network

Grainger Businesses • Lake Forest, IL

3d • Onsite

About The Position

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.

Requirements

• Bachelor's Degree required
• 5+ years of Customer Service leadership experience
• Strong business and financial acumen. Capable of understanding financial and economic concepts to perform the necessary tactical assignments
• Continuous Improvement mindset and the ability to teach process control
• Ability to coach, lead, motivate, develop leaders and high- performance teams and inspire results through others
• Demonstrates the ability to lead initiatives, manage large scale projects and execute change leadership
• Comfortable in operating in a matrix environment
• Able to facilitate the alignment of cross-functional groups
• Must have excellent presentation skills, strong customer focus
• Able to demonstrate situational leadership and lead others not directly under his or her control.
• Technology acumen.
• Travel is required.

Responsibilities

• Responsible for implementing Company strategy at a district level within the branch network.
• Lead assigned branches in the implementation, monitoring, and measurement of core processes, safety, inventory accuracy, standard work, risk management and customer satisfaction
• Lead leaders to become the customer's first choice for the products and services they need to keep their workplaces safe, efficient, and functioning by leading the District efforts for all customer interactions within aligned branch locations.
• Build strong internal and external partnerships to facilitate success and embed our branch locations and technical expertise as critical value triggers for our customers and allow Grainger to effectively differentiate our value versus the competition.
• Lead Branch Leaders in their understanding, implementation, and execution of performance and operational excellence.
• Lead Branch Leaders in their understanding and commitment to live the Grainger values.
• Collaborate across Sales, KeepStock, Supply Chain, and other channels to ensure operational excellence and exceeding customer expectations.
• Work with Grainger Real Estate and Finance to ensure optimal utilization of current and future branch locations.
• Work with Finance to provide the necessary analysis and planning to determine future network configuration and design.
• Provide leadership on analyzing and managing the district by balancing cost and service to achieve customer satisfaction.
• Work with branch leaders to identify potential solutions for growing counter and will-call sales volume.
• Lead branch leaders in the development of flawless counter and will-call customer execution.
• Provide leadership and coordination of special local market services.
• Analyze and manage district customer satisfaction levels.
• Analyze and manage district level branch real estate decisions.
• Collaborate with Internal Audit on compliance issues and process improvements.
• Ensure the support of sales growth through flawless execution of counter and will-call transactions
• Builds and fosters a strong continuous improvement culture within the district by challenging the status quo, making problems visible and promoting tools/ methodologies to identify and reduce waste to build standardization and operational excellence within the region.
• Select, develop, coach, train, and retain a diverse leadership team
• Identify and develop future leaders and strong contributors through the use of Performance Excellence and succession planning.
• Set the example and coach leaders in their understanding and commitment to live the Grainger values while creating positive team member engagement.

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
• 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date)
• 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents
• up to 4 weeks paid leave for non-birth parents.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager