Sr. Director

Visa•Austin, TX

1d•$185,400 - $324,500•Onsite

About The Position

The Senior Director, Visa Access — Strategy, Product & Client Experience owns the multi-year strategy, product direction, business operations, and client experience for Visa Access, Visa’s enterprise B2B digital platform for secure access to content, applications, and services. The platform serves more than 275,000 monthly active users. The role will shape its evolution into a more intelligent, integrated, and intuitive platform by translating client needs and enterprise priorities into a clear roadmap, an effective operating model, and measurable outcomes. The role owns product priorities, governance, and business outcomes. Technology remains responsible for building, running, and securing the platform, while adjacent teams retain ownership of their products. The Senior Director leads a multidisciplinary team and works with global partners to simplify access, modernize the platform, and connect the client experience and journey.

Requirements

12 or more years of work experience with a Bachelor's Degree, at least 10 years with an advanced degree (e.g., Master's, MBA, JD, MD), or a minimum of 5 years with a PhD.
Significant leadership experience in enterprise product management, platform strategy, business operations, or digital client experience, including leading and developing distributed, multidisciplinary teams.
Experience collaborating with product, engineering, and design teams across multiple time zones and regions.
Product and technical fluency across digital experience, identity and access, application integration, data, AI, security, and reliability.
Ability to establish operating models, governance, KPIs, and portfolio priorities tied to business outcomes.
Genuine hands-on familiarity with AI tools in a product workflow context, including practitioner-level adoption.
Judgment to evaluate AI capabilities and identify where they create leverage in product work and where human judgment remains irreplaceable.
Demonstrated success owning products end-to-end, from strategy through discovery, development, launch, and iteration at scale.
Strong financial and commercial acumen and analytical skills.
Excellent written and verbal communication, including strong executive presentation skills and presence.

Nice To Haves

15 or more years of experience with a Bachelor's Degree, 12 years with an advanced degree (e.g., Master's, MBA, JD, or MD), or a PhD with 9 or more years of experience.
Experience in payments, financial services, fintech, or regulated global B2B platforms, particularly client portals, identity/access, or self-service ecosystems.
Experience applying generative AI, intelligent search, and agentic capabilities to enterprise client experiences.
Track record leading large-scale product transformations in global, complex businesses, using client research, analytics, and operational insights to guide decisions.
Ability to lead through influence in a matrixed global organization where the role does not own everything but is accountable for outcomes.
Experience managing organizational change, building new operating models, shifting culture, and navigating resistance with empathy and conviction.
Strong talent instincts, including the ability to identify, recruit, and develop exceptional product talent in a competitive market.

Responsibilities

Define and own the multi-year Visa Access vision, strategy, and roadmap in alignment with Client Services and enterprise priorities.
Set investment priorities and business cases, balancing client value, modernization, operational risk, cost, and delivery capacity.
Establish the operating model, decision rights, governance, and executive reporting across a federated global organization.
Measure and communicate value through adoption, client experience, task completion, support trends, and operational performance.
Lead the product lifecycle from discovery and prioritization through launch, adoption, and continuous improvement.
Guide platform modernization, content and search, access services, analytics, and reusable application-integration and onboarding capabilities.
Partner with Engineering, Design, Architecture, IAM, and Technology Operations to deliver secure, reliable, accessible, and scalable experiences.
Serve as the senior escalation point for portfolio trade-offs, delivery risks, quality concerns, and cross-team dependencies; use structured problem-solving and mobilize cross-functional partners to resolve issues and escalations.
Use client research, journey analytics, and support insights to simplify discovery, enrollment, access, application use, and self-service.
Align client journey entry points and contextual handoffs while maintaining distinct product ownership.
Advance intelligent search, personalization, guided journeys, and AI-enabled experiences grounded in governed content and appropriate entitlements.
Embed responsible, hands-on use of AI in product discovery, requirements, analysis, and decision-making, with measurable productivity and client outcomes.
Set business direction for simplified and improved access and self-service account management.
Partner with IAM, Legal, Risk, and business owners to balance simpler onboarding with security, privacy, and access-control requirements.
Use telemetry, incident and support trends, and root-cause analysis to improve platform health, release readiness, and issue prevention.
Lead and develop a multidisciplinary team across product, business operations, client experience, and enablement, building leadership depth and accountability for outcomes.
Build alignment across global and regional business, technology, support, publishing, and control partners.
Partner with Product Marketing and Change Management teams on change readiness, communications, and adoption for new capabilities and operating models.
Foster a culture of ownership, client focus, collaboration, experimentation, and measurable impact.