Sr. Director, US Medical & Pharmacy

Comcast•Philadelphia, PA

2d•Onsite

About The Position

The Senior Director, US Medical & Pharmacy serves as an enterprise-wide leader within the Global Benefits COE supporting the execution, coordination and operational performance of our U.S. medical and pharmacy programs. In this highly visible role, you will help translate established benefits strategy into effective execution through operational oversight, vendor coordination, and deep financial and data-driven analysis that enhance employee wellbeing, expand access to care and support long-term cost sustainability—in alignment with our overall Employee Value Proposition.

Requirements

Expert-level financial acumen with demonstrated experience analyzing medical and pharmacy plan costs
Advanced Excel expertise, including complex financial modeling and large data-set analysis
Proven ability to create executive-ready decks, including clear summaries, structured content, and supporting detail
Strong critical-thinking skills with the ability to perform deep dives into PBM performance, vendor reporting, and cost drivers
Hands-on experience with U.S. medical and pharmacy plans and a practical understanding of how they operate
Ability to clearly explain individual contributions to plan cost increases and the construct of medical and pharmacy trend to executive and non-technical audiences
Bachelor's Degree
10 Years + Relevant Work Experience

Responsibilities

Executes and supports established health care strategies in alignment with Comcast NBCUniversal’s business needs, and Total Rewards’ goals and objectives.
Conducts deep operational and financial analysis of existing medical and pharmacy programs, including PBM performance, utilization trends, and cost drivers that improve outcomes and create a differentiated employee experience.
Manages day-to-day vendor relationships, ensuring effective administration, issue resolution, and performance against contractual and service expectations tailored to the unique needs of our business and workforce.
Supports executive leadership discussions as part of ongoing plan governance (Benefits Fiduciary and Benefits Management Committees) to align on program performance, financial outcomes, and operational priorities.
Articulates complex topics in a concise and compelling business case including explaining cost drivers, spend variances, PBM dynamics, and the construct of medical and pharmacy trend increases to facilitate senior leadership understanding and decision making.
Develops executive level presentation materials including summaries and data-driven narratives and data visualizations.
Builds understanding and awareness of physical wellbeing strategy, key initiatives, and their business value with key Human Resource stakeholders.
Engages with ERGs and various wellbeing groups to educate and promote the value of our benefits.
Has in-depth knowledge of health care financial forecasting/underwriting principles including self-insured medical and pharmacy plan administration and payment models.
Tracks and monitors medical and pharmacy budget spend, including reconciling forecasts, actuals, and vendor financial reporting.
Partners closely with actuarial and analytics partners on annual accrual rate setting, claims reforecasting, Incurred but Not Paid (IBNP) reserve setting and ongoing claims performance monitoring.
Supports multi-year cost forecasting activities of self-funded and fully insured health care program costs in alignment with Comcast’s Long Range Planning process.
Partners with Finance to support ongoing plan performance monitoring including reconciliation of actual plan payments with actuarial forecasts.
Partners with consultants and Comcast’s Data Services teams to monitor plan performance, identify underlying claims trends, assess member-level impacts of new program initiatives and validate ROI.
Supports governance and operational oversight of major medical and pharmacy plan vendors, ensuring exceptional service delivery and issue resolution.
Partners across Total Rewards in order to inform future strategic opportunities and ensure effective management of Comcast’s health care programs across a variety of complex organizational functions.
Consults with Comcast clinical team (MSI) on medical plan policy and design.
Partners with HR Service Delivery and Benefits Shared Services teams regarding the technical/operational requirements to support ongoing vendor administration.
Leads research and deep-dive analysis on escalations that cannot be resolved by Benefits Shared Services, coordinating across vendors and internal partners to identify root cause, financial impact, and recommended next steps.
Collaborates with Total Rewards Data Services team on program analytics.
Works with Procurement and Legal teams to support contract renewals and vendor performance reviews.
Supervisory responsibilities including coaching and mentorship for Senior Manager supporting medical and pharmacy operations, analytics, and vendor management.