Sr. Director Technical Program Management (AI/ML)

Capital One • McLean, VA

1d

About The Position

Capital One is seeking a Senior Director-level Technical Program Manager to drive AI/ML platforms that support the company’s real-time information strategy. The role works across generative AI research and enterprise-scale systems, spanning the AI/ML lifecycle, including agentic AI architectures, multi-agent conversational systems, LLM inference, and model training, fine-tuning, and monitoring. The TPM partners with researchers, engineers, business leaders, and cross-functional stakeholders to bring AI initiatives from concept to production and deliver reliable, real-time customer experiences across credit card, retail banking, and auto finance businesses.

The role also helps expand and strengthen Capital One’s TPM discipline by sharing industry expertise and developing effective practices across the organization. It drives enterprise AI/ML platform strategy and delivery, supports long-term architectural and investment decisions, and develops TPM leaders.

Requirements

• Bachelor’s degree in a technical field.
• At least 9 years of experience managing technical programs.

Nice To Haves

• 9 or more years of experience building distributed systems and highly available services using cloud computing services or architecture, preferably including AWS.
• 3 or more years of experience with the AI/ML development lifecycle in a business-critical setting.
• 5 or more years building and leading engineering or TPM teams, or impacting multiple organizations as an individual contributor.
• Experience building systems and solutions within a highly regulated environment.
• Master’s degree in a related technical field, such as Computer Science or Software Engineering.
• Ability to communicate complex technical concepts clearly to a variety of audiences.
• Industry impact through conference presentations, papers, blog posts, open-source contributions, or patents.

Responsibilities

• Drive the end-to-end strategic roadmap for enterprise AI/ML platforms, ensuring modernization, scalability, and alignment with business growth priorities.
• Own executive communications on delivery status, program risk, and long-term architectural decisions to drive enterprise-wide technology alignment.
• Establish and scale TPM best practices, governance frameworks, and OKR-based performance models adopted across multiple domains.
• Influence investment prioritization and ensure platform decisions optimize for long-term agility, resilience, and cost efficiency.
• Mentor and develop TPM leaders, fostering a high-performance culture focused on technical excellence and delivery accountability.
• Collaborate with researchers, engineers, business leaders, and cross-functional stakeholders to take AI initiatives from concept to production.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior