Sr. Director- Software Engineering (Shared Capabilities Leader)

WTW • Chicago, IL

9h • $160,000 - $240,000

About The Position

The Capabilities Leader owns the shared operational technology functions that underpin delivery across all three business streams. The role has direct accountability for four functions: DevOps & Release Management, Data Engineering, IT Operations & Production Support and Shared Platform. These four functions operate as shared optimized to serve Customer Engagement, Accounts, and Enrollment equally. The Capabilities Leader is accountable for platform availability, operational maturity, and the long-term build-out of shared capabilities, working closely with Delivery Leaders and the Architecture Practice to ensure shared infrastructure remains aligned to standards.

Responsibilities

• Lead and develop four direct functions: DevOps & Release Management, Data Engineering, IT Operations & Production Support, and Shared Platform. Set clear charters, roadmaps, and operating models for each.
• Ensure shared capabilities operate as neutral services across all three delivery streams - Customer Engagement, Accounts, and Enrollment - with no stream receiving disproportionate access or priority.
• Own availability, reliability, and resilience targets across all shared capabilities. Serve as the escalation point for production incidents, platform degradation, and cross-stream resource contention.
• Drive cloud maturity, infrastructure modernization, and platform simplification across DevOps and Data Engineering. Own the cloud investment roadmap within Capabilities.
• Oversee the stand-up of the Shared Platform function - working with the Shared Platform Leader to scope, prioritize, and build shared authentication, enrollment services, and common APIs across IM and BA.
• Partner with Architecture to ensure all Capabilities decisions align with established standards, ADRs, and the canonical data model.
• Manage vendor relationships and technology licensing for platform tooling, cloud services, and operational software within the Capabilities portfolio.
• Define investment priorities across all four functions and provide regular reporting to the Technology Leader on platform health, roadmap progress, and key operational metrics.
• Build and sustain delivery across geographically distributed teams, including India-based roles under the Capabilities India lead structure.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed