Sr. Director, Referral Operations and Clinical Alignment

Mass General Brigham•Boston, MA

8d•$161,658 - $235,154•Hybrid

About The Position

The Senior Director, Referral Operations and Clinical Alignment oversees referral operations and drives internal clinical access strategies. The role develops initiatives to improve referral processes, patient care coordination, and clinical alignment, and leads cross-functional teams to align business priorities and demands. It is a key leadership position supporting operational alignment, access to clinical services, and coordination of international patient care. Working with clinical and administrative stakeholders, the Senior Director ensures that IPS and physician practices maintain clear communication, coordinated workflows, and a shared understanding of operational priorities and patient needs. The position identifies barriers to clinical access, facilitates cross-departmental communication, and supports coordination between IPS and clinical teams. Success requires knowledge of academic medical center operations, strong relationship-building skills, and the ability to influence without direct authority in a complex, matrixed organization. The position is based at The Brigham and Women's Hospital, Inc., is hybrid, and has a 40-hour scheduled work week on the day shift. The posted annual pay range is $161,657.60–$235,154.40. The employer notes comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable, and recognition programs.

Requirements

Strong understanding of academic medical center operations.
Exceptional relationship-building skills.
Ability to navigate complex organizational structures.
Ability to influence without direct authority and foster collaboration across clinical specialties and administrative functions.

Responsibilities

Lead and manage referral operations to support efficient patient flow.
Develop and implement strategies to expand internal referral networks and strengthen physician engagement partnerships.
Collaborate with clinical, administrative, and training teams to align referral processes with patient care objectives.
Monitor and analyze referral data to identify opportunities for process improvement and growth.
Build relationships with physicians, healthcare providers, business partners, and other stakeholders to drive access and growth.
Oversee initiatives to promote services and expand departmental reach.
Ensure referral activities comply with healthcare regulations, policies, and industry standards.
Lead and mentor teams, supporting professional growth and performance.
Prepare and present reports to senior leadership on referral trends, operational efficiency, and business outcomes.
Maintain collaborative relationships with department administrators, clinical leaders, practice administrators, and other stakeholders across Mass General Brigham.
Serve as the primary liaison between IPS and clinical departments, promoting communication, coordination, and operational alignment.
Build understanding of physician practice structures, clinical services, and departmental workflows to support international patient access and coordination.
Facilitate dialogue between IPS and clinical leadership about operational priorities, expectations, and patient needs.
Represent IPS in clinical and operational meetings to strengthen relationships and cross-functional collaboration.
Collaborate with administrative teams on workflows for international patient referrals, appointment coordination, and access to clinical services.
Identify and address operational barriers, communication gaps, and workflow challenges affecting international patient care coordination.
Work with clinical departments and IPS leadership to establish communication channels, points of contact, and escalation processes.
Facilitate coordination across clinical and administrative teams to support patient navigation and continuity of communication.
Promote consistent operational practices while accounting for individual departments' requirements and workflows.
Work with clinical operations teams to facilitate appropriate and timely specialty-care access for international patients.
Maintain relationships with key contacts to coordinate complex and multidisciplinary patient needs.
Identify recurring access challenges and work with stakeholders on practical, sustainable solutions.
Support IPS leadership and operational teams in navigating clinical department structures, referral pathways, and practice-specific processes.
Establish regular stakeholder communication and feedback mechanisms to identify coordination and alignment improvements.
Work with leadership to identify operational priorities and opportunities to strengthen relationships with clinical departments.
Communicate changes in physician practice workflows, clinical services, and departmental processes that may affect international patient access and coordination.
Support development and communication of standardized processes, operational guidelines, and escalation pathways where appropriate.
Monitor recurring operational challenges and collaborate with stakeholders on improvements to responsiveness, efficiency, and the international patient experience.
Lead through influence in a complex, matrixed environment and foster relationships across clinical, operational, and administrative teams.