Sr Director - Program Management
About The Position
IT Leader managing the Services Outage Execution portfolio. Directs field readiness initiatives, ensuring employees have the necessary connectivity and equipment for onsite work. Leads programs to enhance field productivity and data accessibility in support of customer outage commitments. In this role, you will proactively and holistically help guide business and IT teams through transformation and optimization initiatives, supporting the formation of strategy using Services value stream framework. Global Services delivers post Implementation services to external customers In areas of CSA, Outage Management and Projects Services globally. As a IT Leader managing the Services Outage Execution portfolio for Gas Power Global Services, you will be accountable for the following priorities (including leading a team): 1. Portfolio & Process Governance End-to-End Ownership: Serve as the strategic owner for the Services Outage Execution process and its associated application portfolio. Lifecycle Management: Oversee the performance, maintenance, and optimization of critical applications supporting outage workflows. Continuous Improvement: Evaluate current processes to identify gaps, ensuring IT solutions evolve to meet changing business requirements. 2. Field Operations & Readiness Infrastructure Logistics: Lead the proactive provisioning and lifecycle management of IT equipment, including hardware and PC availability for a mobile, customer-facing workforce. Site Connectivity: Ensure robust onsite connectivity solutions are defined and implemented, guaranteeing that field teams have the bandwidth and network stability required to complete GE Vernova work. Readiness Standards: Establish and enforce deployment protocols that ensure field employees are fully "site-ready" before arriving at customer locations. 3. Strategic Productivity & Innovation Program Leadership: Drive the identification, business case development, and execution of technology programs focused on increasing the output and efficiency of field personnel. Use of AI to drive productivity: Lead efforts to improve data accessibility and visibility, ensuring field teams have the right information at the right time to meet complex customer commitments. Solution Delivery: Translate business challenges into technical solutions, managing program delivery from concept through to field implementation. 4. Stakeholder & Customer Impact Commitment Alignment: Ensure all IT-led initiatives are directly tied to the successful delivery of outage milestones and customer satisfaction. Cross-Functional Collaboration: Partner with operations and field service leaders to advocate for and deliver the technology needed for successful site execution.
Requirements
- Bachelor's Degree in Information Technology areas with minimum 10 years of relevant experience
Nice To Haves
- Proven track record of setting targets, executing a plan, and delivering results
- Relevant experience with demonstrated solving of business problems with technology
- Ability to plan and provide structure and organization in a fast paced, changing environment
- Effectively manages risk and uncertainty for self and team.
- Strong business analysis and problem-solving skills
- Ability to decompose problems and make decisions when problems or solutions are not 100% defined
- Evaluates products & processes to assure compliance.
- Measures the impact of trends (cyclical or a shift) and takes action.
- Ability to interact at all levels of the organization, and with other GE businesses and partners
- Demonstrated experience leading and influencing across a complex, global matrix organization.
- Proactively identifies and removes project obstacles or barriers on behalf of the team
- Uses critical thinking skills and disciplined approaches to help leaders and leadership teams resolve issues and define solutions
- Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices
- Excellent written and oral communication skills and the ability to interface with senior leadership with confidence and clarity
- Influences and energizes others toward the common vision and goal.
- Drives to new directions of meeting the goal in the face of unfavorable odds and setbacks
Responsibilities
- Serve as the strategic owner for the Services Outage Execution process and its associated application portfolio.
- Oversee the performance, maintenance, and optimization of critical applications supporting outage workflows.
- Evaluate current processes to identify gaps, ensuring IT solutions evolve to meet changing business requirements.
- Lead the proactive provisioning and lifecycle management of IT equipment, including hardware and PC availability for a mobile, customer-facing workforce.
- Ensure robust onsite connectivity solutions are defined and implemented, guaranteeing that field teams have the bandwidth and network stability required to complete GE Vernova work.
- Establish and enforce deployment protocols that ensure field employees are fully "site-ready" before arriving at customer locations.
- Drive the identification, business case development, and execution of technology programs focused on increasing the output and efficiency of field personnel.
- Lead efforts to improve data accessibility and visibility, ensuring field teams have the right information at the right time to meet complex customer commitments.
- Translate business challenges into technical solutions, managing program delivery from concept through to field implementation.
- Ensure all IT-led initiatives are directly tied to the successful delivery of outage milestones and customer satisfaction.
- Partner with operations and field service leaders to advocate for and deliver the technology needed for successful site execution.
Benefits
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
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What This Job Offers
Job Type
Full-time
Career Level
Director
