Sr. Director, Professional Services

Oxford Global Resources•Massachusetts Remote, MA

9d•$125,000 - $215,000•Onsite

About The Position

The Sr. Director, Professional Services supports the strategy and direction of the Company’s consulting engagements. Responsibilities include initiating team efforts to support, expand, and identify opportunities with current and new partners through client relationship building efforts, executive-level communications/presentations, reviewing and monitoring quality of client deliverables, supervising engagement teams, and scoping and estimating new engagements.

Requirements

Bachelor’s degree in Business, Computer Science or Information Systems; MBA preferred
Big 5 consulting experience (or similar) at Manager or Senior Manager level
10+ years of consulting experience
10+ years industry-specific experience for the designated industry focus area
Experience managing, setting priorities, solving complex problems and selling in a consultative role
Prior experience managing team performance with at least five (5) professionals concurrently
Successfully manage engagement teams comprised of at least ten (10) professionals per engagement
Good organization skills
Excellent verbal and written skills to communicate at all levels of an organization required
Strong knowledge of Microsoft Excel and PowerPoint advanced features
Working knowledge of project management principles, methodologies, and alternative delivery approaches such as Agile
Experience with onboarding/off-boarding associates/consultants at clients
Experience with project/program portfolio management, tracking and collaboration tools such as: Clarity, HP PPM, PlanView, SharePoint, OWB, MS Project, Jira, TFS, etc.
Great customer relationship management skills
Results-oriented with a high sense of urgency to meet client requirements
Experience with resources planning, budgeting and forecasting
Ability to maintain regular attendance and work all hours necessary or required

Responsibilities

Manage day-to-day engagement delivery and client expectations, including timely resolution of matters that arise and all related communications with clients and Managing Director
Provide detailed tracking of tasks and deliverables
Ensure quality and timeliness of deliverables
Prepare estimates at completion and monitor/resolve any budget overruns/shortfalls
Provide status reports of progress on all active engagements
Oversee scope and financials for engagements and assist in keeping the engagement on track for time, budget, and deliverables
Monitor engagements, ensuring scope and contract compliance
Manage quality of delivery and communicate to client and Managing Director when issues arise
Administer performance management for engagement teams
Estimate and scope new project opportunities in support of Oxford sales professionals
Prepare estimates and budgets for new engagements
Expand and identify new business projects in new and existing accounts
Coach and mentor IT staffing professionals to enable them to sell new IT Services and develop opportunities in existing accounts
Support existing Oxford sales team members to position, propose, sell and close new IT Services engagements
Develop and maintain executive and manager-level relationships with clients
Assigned one Subject Matter Expertise area in support of the business as a whole: Specific Solutions, Project Management, Methodology Framework, and Technology Enablement for practice, etc.
Performance Manager for up to five (5) manager or engagement delivery coordinator level individuals