Sr. Director, Product Management

HEALTHSTREAM INC•Nashville, TN

1d•Remote

About The Position

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter. HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives. The Senior Director, Product Management is a complex, well-respected, and highly visible role responsible for the success of the Resuscitation product vision and a specific portfolio of products. This role works across multiple internal departments to define and implement the product family’s strategy and roadmap, assuring measurable attainment of revenue and customer satisfaction goals, and aligning all activities with HealthStream’s organizational strategy and goals. This role reports to the Vice President of Product. A candidate for this position should immediately generate a very high level of credibility with both internal and external customers. This credibility should come from a long history of relevant experience, prior success with similar/related products, and ability to quickly create value to the organization and its customers. Strong interpersonal skills and emotional intelligence is as critical to the success in this position as education and experience.

Requirements

Bachelor’s degree in related field (advanced degree preferred)
At least 7-10 years in a product management or related role (i.e. development or marketing)
Clinical or healthcare-related experience strongly preferred
Software development lifecycle or technology management experience strongly preferred
Excellent written, verbal, and presentation skills
Successfully uses technical applications for business purposes (Salesforce, Microsoft)
Plans and executes own activities with generally-defined goals and minimal supervision
Manages activities for multiple concurrent and complex projects with the appropriate prioritization and focus
Works within a multi-disciplinary and cross-functional team with respect towards others and focused on successfully meeting team goals
Appropriately influences cross-functional team members without formal authority or management control
Establishes high level of trust and credibility internally, with business partners, and with customers

Responsibilities

Adhering to all HealthStream security policies, procedures, and assigned training.
Create and manage the vision and strategy for a portfolio of products within the context of the overall organizational priorities.
Conduct research to fully understand the competitive environment, market share and financial performance and report internally on this analysis.
Lead a shared understanding of target customers, markets, buyer and user personas.
Serve as the face of the product across the company, directing organization-wide initiatives and leading the product launch process.
Assure accurate and complete understanding of products through routine internal training and other forms of internal and external communication.
Ensure new product releases are supported with effective sales tools and collaterals.
Prepare the Sales staff with product positioning statements and competitive intelligence.
Prioritize the production of marketing materials and sales-supporting activities.
Prioritize marketing opportunities such as professional conferences and other events that provide access to potential customers.
Champion the customer experience and product vision, lead the planning and execution of the product roadmap.
Coordinate large Product Development initiatives across multiple teams and/or products, including oversight for other product teams.
Use data effectively to drive a comprehensive understanding of the customer, product and process.
Publish product artifacts on key features or topics to ensure clarity and organizational alignment on direction.
Lead multiple development teams through the grooming and sprint planning process, establishing clear priorities and requirements.
Develop an integrated plan for development, content, training and services teams to ensure that all aspects of the product experience are world class.
Foster a learning culture through active customer discovery, product and feature briefs, proof-of-concepts and v1 delivery to early adopters.
Evaluate and lead potential new partnerships and other external opportunities.
Conduct negotiations with partners to finalize business relationships and contracting, with the support of Product Management leadership and internal legal counsel.
Manage the ongoing relationships with existing partners, including gaining a deep understanding of their business and enhancing the business and technical relationships with existing partners.
Make recommendations for future new partnerships and manage product enhancements with existing partners.