Sr Director-Product Management

Uniti•Little Rock, AR

About The Position

We’re hiring a Senior Director, Product Management to lead product strategy, roadmap, and lifecycle performance for Kinetic’s fiber broadband / internet and digital services across Consumer, Multi-Dwelling Unit (MDU), and Business segments. This role owns portfolio growth (revenue, adoption, churn, margin), drives cross-functional alignment, and elevates the operating model for Product Management. Reports to the SVP, Revenue Operations & Product Management within the Chief Revenue Officer organization. Leads and develops a team of product leaders/managers delivering customer-centric offers and experiences. Partners closely with Network/Engineering, Sales, Marketing, Operations, Procurement, Legal, Finance, BI/Data, and Customer Experience. You will also own the Customer Premise Equipment (CPE) portfolio (gateways/routers/ONTs/Wi-Fi devices) and the associated OEM/vendor ecosystem, ensuring device capabilities support network performance, service evolution, and a differentiated customer experience. This leader will establish scalable product management governance (charter, standards, planning cadence, lifecycle reviews, KPI dashboards) so the organization can execute with consistency, transparency, and accountability. Success requires strategic leadership, strong market and competitive insight, operational discipline, and a track record delivering new products and partnerships across telecommunications, connectivity, broadband, Wi‑Fi, and digital services.

Requirements

College degree and 12+ years professional level experience with 4-6 years supervisory experience; or 16+ years professional level related experience with 4-6 years supervisory experience; or an equivalent combination of education and professional level related experience required.
Strong expertise in product lifecycle management (discovery, roadmap, launch, adoption, optimization) and modern delivery practices (Agile/Lean as applicable).
Experience owning or influencing CPE/device ecosystems (routers, gateways, Wi‑Fi, ONTs) and hardware-enabled services.
Proven ability to build and manage strategic relationships with OEMs and technology partners/vendors.
Excellent stakeholder management and executive communication skills; ability to influence cross-functional leaders.
Strong analytical and KPI-driven approach (revenue, adoption, churn, margin, attach rates, activation, customer experience metrics).
Ability to lead in a fast-paced, evolving technology environment with a customer-first mindset.

Nice To Haves

MBA or other advanced degree.
Experience with MDU connectivity solutions and partnerships (property managers/owners) and/or B2B product portfolios.
Background in pricing/packaging, offer design, and end-to-end go-to-market execution.
Experience building product operating rhythms (QBRs/MBRs, lifecycle governance, portfolio scorecards) and scaling teams/processes.
Familiarity with Wi‑Fi solutions (mesh Wi‑Fi, managed Wi‑Fi), device telemetry/analytics, and improving in-home/in-business connectivity performance.
Track record of launching differentiated products through ecosystem partnerships and platform capabilities.

Responsibilities

Own product strategy and portfolio management for fiber internet / broadband, value-added services, and offers across Consumer, MDU, and Business.
Define multi-year product vision and roadmaps; lead quarterly/annual planning, prioritization, and investment recommendations.
Drive product lifecycle management from concept to launch through adoption and optimization; lead lifecycle reviews and continuous improvement.
Lead go-to-market (GTM) alignment across Marketing, Sales, and Operations (positioning, packaging, pricing inputs, sales enablement, documentation).
Own the CPE/device strategy (Wi‑Fi gateways/routers/ONTs): requirements, roadmap, lifecycle, certification, and performance in the field.
Build and manage strategic partnerships with OEMs and technology vendors; evaluate emerging technologies and solutions.
Improve end-to-end customer experience and operational efficiency (activation, installation, support journeys; cost-to-serve reductions).
Establish product management operating model (governance, standards, decision forums, deliverables, and stakeholder engagement).
Measure and improve portfolio performance using data and analytics (revenue, adoption, churn, margins, attach rates, activation rates, NPS/CSAT as applicable); partner with BI/Data Science on dashboards and insights.
Coach, hire, and develop high-performing product leaders; create a culture of customer focus, innovation, and data-driven decision-making.