Sr. Director, Product Design

Highspot•Seattle, WA

16h

About The Position

Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world. We are a robust centralized design team where all creative functions mingle and have purview across the entire company. Product designers, hyper-focused on delivering a world-class product that reps love, collaborate with visual designers that are always pushing our brand in innovative ways, challenging every pixel. Our digital media designers create compelling story-driven content using critical insights provided by our user experience researchers that allow us to experiment and push for quality over quantity. Our design operations folks remove barriers, enable us to all do our best work, and build connections within and without the team. Together, we are a team that designs together, one that empowers and lifts each other up, and that fosters trust not only in ourselves but trust in our team. A culture of openness, honesty and the ability to provide and receive constructive feedback are important to us. Communication and collaboration are key. We also believe that great teams are inclusive in their composition. Being surrounded by a diversity of backgrounds, experiences, and perspectives bring out the best in everyone and lead to higher-quality products and experiences. The Role You are a driven creative leader with the perfect balance of skills to drive the project forward, manage the team to make it happen, and willingness to roll up your sleeves to get things done. You have experience with shepherding designs from initial ideation, through rapid iteration, to pixel-perfect implementation. You should have a passion for usability, an eye for visual consistency, and the ability to synthesize complexity into its essential parts. You are an effective diplomat with strong communication and organization skills who is willing to advocate for the design position in the face of senior balancing points from product management, marketing and engineering leadership. “World-class” is the bar and you have the desire to take us there!

Requirements

Degree in human-computer interaction, interaction design, visual design, or equivalent work experience
10+ years of experience designing world-class experiences at scale
5+ years experience managing world-class design teams, multiple geographies a plus
Expert knowledge of user-centered design principles
Demonstrable fluency with Figma, or equivalent design tool
Solid portfolio of work spanning multiple at-scale projects
Experience with UX for enterprise software products, channels, or marketplaces
Experience or interest in creating style guides, pattern libraries, and other design solutions that drive design across large organizations
Experience working with agile development teams (agile/scrum/kanban)
Experience using the latest AI tools to deliver high-quality, end-to-end user scenarios at scale
Experience in leading the transformation of Design teams towards Agentic Design processes
Willingness to roll up the sleeves and lead by example when required
Outstanding interpersonal, written, and verbal communication skills
Excellent collaborative skills

Responsibilities

Ability to manage a team of talented designers to deliver strong work on tight schedules
Experience working across multiple projects at once
Identify and prioritize usage scenarios through customer research, competitive analysis, and current user behavior
Analyze insights across a wide range of inputs from data analytics to customer interviews
Create wireframes, storyboards, and screen flows for the organization and executive reviews
Design and drive functional prototypes to prove out interaction models
Strong partnership with engineering and product management to drive shared vision and execution of product plans
Deliver a UX vision, along with a plan for evolutionary, iterative updates, that actualize the larger vision over time
Drive AI Design Research and Development within the team, evolving the Design Process via the use of AI tools and processes