Sr. Director, Pharmacy Services and Virtual Care

Shoppers Drug Mart•Toronto, ON

13d•CA$170,000 - CA$220,000•Onsite

About The Position

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Sr. Director, Pharmacy Services & Virtual Care You will be responsible for enabling the launch and ongoing success of our Pharmacy Services programs. You will lead the development and execution of the go-to-market strategy and ongoing business management of our Pharmacy Services portfolio to deliver a world-class health experience focused on quality patient outcomes. In addition, you will be responsible for the strategy, product roadmap, growth, and business performance of the Virtual Care portfolio, partnering closely with the Digital Health and Clinical Operations teams. Reporting to the Vice President, Pharmacy Services & Strategic Initiatives, you will work collaboratively with cross-functional teams to deliver the approved strategy, product roadmaps, and financial plan. This role will be instrumental in shaping, implementing, and evolving both the Pharmacy Services and Virtual Care roadmaps to support our long-term vision for accessible, connected, and patient-centred healthcare. This is a people leadership role with direct reports.

Requirements

3-5 years of relevant experience as a licensed Pharmacist
University degree in Business, Healthcare, Finance or Marketing; MBA or equivalent Master degree is an asset
Retail and / or Healthcare experience is an asset
7-10 years of relevant experience participating or leading large program rollouts and cross-functional teams in large enterprises
Demonstrated experience developing business strategy, financial business cases, and executive-level presentations that influence investment and strategic decision-making.
Proven ability to drive results without authority through the creation and management of collaborative relationships at all levels of the organization
Able to build and maintain strong working relationships with internal and external stakeholders; able to effectively communicate issues, actively engage and influence and work collaboratively as a team member
Experience managing, engaging and coaching teams (both direct and indirect reports) to support them on their learning and career development plans
Experience in a B2C product support environment specifically in such areas as: partnership management, product marketing, consulting, product management, loyalty, digital or equivalent experience
Experience working in a regulated environment and collaborating with Legal, Regulatory and Professional Affairs teams and processes
Strong commercialization and partnership management skills
Strong organizational, interpersonal and communication skills; ability to interpret and present results (both written and verbal) in an engaging, meaningful way for internal users
A creative thinker who is comfortable working with ambiguity, ability to multi-task, prioritize workload and work in a fast-paced environment
Provides solutions by using imaginative approaches where constructive thinking and innovation are required
Knowledge in financial analysis and modeling; ability to build financial business cases and reporting / analytics capabilities
Extremely proficient in the use of Power Point, Excel, Word

Nice To Haves

MBA or equivalent Master degree is an asset
Retail and / or Healthcare experience is an asset

Responsibilities

Lead the go-to-market launch and ongoing operations of our pharmacy services platform by working with cross-functional stakeholders (marketing, loyalty, operations, finance, legal etc.) to develop a coordinated release plan and support model
Own the business strategy, product roadmap, growth, and portfolio performance for Virtual Care, partnering closely with Digital Health and Clinical Operations to identify new opportunities, deliver strategic initiatives, and evolve our virtual care offerings.
Identify, evaluate, and manage strategic partnerships that expand the Pharmacy Services and Virtual Care ecosystem and support enterprise healthcare priorities
Develop multi-year portfolio strategies and business plans that support growth, improve patient outcomes, and advance the Pharmacy Services and Virtual Care vision.
Provide executive leadership for strategic initiatives by establishing governance, monitoring portfolio performance, managing risks, and communicating progress, financials, and recommendations to senior leadership and Executive stakeholders
Work closely with the Health team to understand their product roadmaps and enablement / operations needs for deployment and sustainment
Provide strategic oversight of the Pharmacy Services portfolio and virtual care by identifying operational risks, resolving complex issues, and partnering with Retail Operations and Enterprise Support teams to continuously improve customer and provider experiences across digital and in-store channels.
Represent the pharmacy services team and virtual care in cross-functional initiative alignment sessions to ensure to the appropriate strategic connections / experiences are made where appropriate
Lead the development of business cases, performance measurement frameworks, and analytics to inform strategic decisions, optimize portfolio performance, and identify growth opportunities
Work closely with the Healthcare Innovation and Provider teams to ensure the support model for the digital platform extends effectively to key external partners and / or providers when appropriate (focusing primarily on the intersections with the pharmacy services digital platform)
Lead the development and execution of the pharmacy services and virtual care communication plans; this includes working directly with our Internal/External Communications, Government Relations and Professional Affairs teams to develop and present updates at department meetings, town halls, internal/external conferences, industry events, and other channels as required