Sr. Director of Thrift Operations

ATLANTA MISSION•Atlanta, GA

1d•Onsite

About The Position

The Senior Director of Thrift Operations is responsible for the overall ownership, performance, and strategic direction of Atlanta Mission’s thrift operation, including current thrift store locations, donation center operations, and future expansion opportunities. This role oversees all aspects of day-to-day operations, sales performance, employee development, customer experience, inventory flow, donation processing, merchandising, and operational strategy. The Senior Director of Thrift Operations serves as the operational leader for the thrift division, ensuring stores and donation operations operate efficiently, profitably, and in alignment with Atlanta Mission’s mission and values. This role is responsible for building strong teams, developing leaders, future expansion, improving processes, strategic planning, and creating a high-performing culture focused on hospitality, stewardship, and growth.

Requirements

7+ years of progressive retail or thrift operations leadership experience, with demonstrated success in a multi-site management role.
Proven track record of driving revenue growth and operational excellence across multiple locations.
Strong financial acumen, including experience with P&L management, budgeting, and forecasting.
Demonstrated ability to build and develop high-performing teams and cultivate strong organizational culture.
Commitment to Atlanta Mission’s faith-based values and mission to transform the lives of those suffering from homelessness, poverty, and addiction.
Valid Driver’s License
Directly manages the following roles: Directly manages thrift store and donation center leadership.
Provides oversight and strategic direction for all thrift operations employees.
Must have the ability to remain in a stationary position (standing, sitting and/or walking)
Must have the ability to operate a computer and other office equipment
Must be able to occasionally lift up to 50lbs

Nice To Haves

Experience in strategic planning, new store launches, or retail expansion preferred.
Excellent communication, interpersonal, and cross-functional collaboration skills.

Responsibilities

Own and drive achievement of all thrift division sales goals across retail stores and the Donation Center.
Develop and monitor key performance indicators (KPIs) for revenue, margin, inventory turns, and donor volume.
Analyze financial performance across locations and implement data-driven strategies to improve profitability.
Prepare and manage the thrift division budget, ensuring responsible stewardship of organizational resources.
Identify and execute opportunities to grow top-line revenue through pricing strategy, merchandising, and operational improvements.
Oversee all day-to-day thrift operations across the Athens store, Gainesville store, and Donation Center.
Establish and maintain operational standards, policies, and procedures that ensure consistency and efficiency across all locations.
Ensure a high-quality donor and customer experience at every location.
Oversee inventory management, intake processes, pricing, and merchandising practices.
Ensure all locations operate in compliance with applicable regulations, safety standards, and organizational policies.
Recruit, develop, and retain strong store managers and operational leaders across all thrift locations.
Build a culture of accountability, ownership, and continuous improvement throughout the thrift team.
Provide regular coaching, performance management, and professional development for direct reports.
Establish clear expectations, goals, and career pathways for thrift employees at all levels.
Foster a trauma-informed, mission-aligned workplace culture consistent with Atlanta Mission’s values.
Lead long-range strategic planning for the thrift division, including market analysis and growth roadmaps.
Evaluate and execute new store expansion opportunities, including site selection, buildout planning, and launch readiness.
Partner with senior leadership on feasibility analysis, financial modeling, and capital planning for future locations.
Serve as the organizational subject matter expert on thrift retail trends, competitive landscape, and best practices.
Drive integration of thrift strategy with Atlanta Mission’s broader organizational goals and mission priorities.
Partner with Finance on budget management, forecasting, and financial reporting for thrift operations.
Collaborate with Facilities on maintenance, safety, and capital improvement needs across all thrift locations.
Develop strong collaboration with the Services team to align thrift operations and inventory management with organizational client support needs.
Work with HR on hiring, onboarding, employee relations, and workforce planning.
Coordinate with the Marketing and Development teams on donor engagement and public-facing thrift initiatives.