Sr. Director of Operations

Sr Director of Operations•Minnetonka, MN

20h

About The Position

The Sr. Director of Operations will lead and scale Opportunity Partners’ packaging and kitting operation from $5 million to $10 million in annual revenue while maintaining quality and delivery excellence. The role will further optimize a recently implemented ERP system, develop operational capacity and capabilities for growth, and lead the transition away from sub-minimum wage employment by the end of 2028. The leader will oversee operations teams and develop managers and frontline supervisors while helping create meaningful, inclusive, compensated work experiences for people supported by the organization. This position leads packaging, purchasing, planning, quality, and warehousing; establishes performance measures and accountability; champions continuous improvement; and builds customer relationships alongside the Senior Director of Business Development. It also works with Day Services leadership to balance competitive business operations with the quality of life of people with disabilities. The schedule is Monday through Friday, 8:00 AM to 5:00 PM. The listed compensation is a $125,000 base salary with $5,000 annual bonus potential.

Requirements

Bachelor’s degree in operations, manufacturing, supply chain, or a related field, or equivalent experience demonstrating comparable depth.
At least 10 years of operations leadership experience in manufacturing, contract packaging, assembly, or a job-shop environment.
At least 5 years leading managers and directors.
Demonstrated success with ERP systems, including driving adoption, improving utilization, and building processes around a platform.
A track record of scaling operations, expanding capacity, growing a business, or navigating significant change.
Experience with lean, Six Sigma, or kaizen methods and the ability to apply them effectively.
Customer-facing credibility and the ability to earn business partners’ confidence.
Systems-thinking skills and the ability to plan for future operational needs.

Nice To Haves

Experience with warehousing operations.

Responsibilities

Lead packaging, purchasing, planning, quality, and warehousing teams to meet customer requirements and delivery timelines.
Drive performance through KPIs, accountability, and operational systems that support significant growth.
Promote continuous improvement, lean practices, process discipline, and a culture where employees raise problems.
Continue building and optimizing the ERP system as the operational backbone of the business.
Partner with the Senior Director of Business Development to expand customer relationships and win new business across the Twin Cities.
Help design the capacity, systems, and talent needed to scale revenue from $5 million to $10 million.
Meet with current and prospective customers as an operational leader.
Work with Day Services leadership to support excellent, meaningful work experiences for people supported by the organization.
Lead the transition away from sub-minimum wage employment by the end of 2028, co-designing inclusive, compensated, purposeful work models for the production floor.
Balance competitive business operations with advancing the quality of life of people with disabilities.
Coach, mentor, and develop the operations leadership team.
Model a direct, caring, curious, and accountable culture.