Director of Operations
Cinépolis Cinemas USA•Dallas, TX
•Onsite
About The Position
The Sr. Director of Operations manages day-to-day cinema operations across the country to ensure consistent delivery of exceptional guest experiences and key business objectives. Leads cinema management teams to drive effective theater administration & operations, monitoring policies and procedures, service standards, and cross-functional support.
Requirements
- 10+ years of multi-unit entertainment, restaurant, or hospitality industry experience
- 3+ years of supervisory experience
- Bachelor's degree in Business Administration, Hospitality, or other relevant field
- Strong analytical and problem-solving mindset
- Excellent verbal and written communication
- Strong supervisory and leadership abilities
- Extensive knowledge of industry principles, procedures, and best practices
- Excellent organizational skills and attention to detail
- Proficient with Microsoft Office Suite or related software.
Responsibilities
- Define, implement, and optimize operational policies and guidelines.
- Conduct location audits on service model delivery and administrative process adherence.
- Lead regular management workshops to drive Cinepolis culture, reinforce operational standards, provide financial updates, and develop leadership abilities.
- Mitigate business risk by ensuring theater compliance with all legal regulations and health and safety standards.
- Collaborate with functional departmental heads to develop strategic plans for success.
- Collaborate with cross-functional teams in the development and rollout of corporate company-wide initiatives.
- Monitor, analyze, and act upon data regarding guest satisfaction, profitability, service-level delivery, and employee engagement.
- Participate in and support new theater preparation, training, and opening.
- Recruit, select, and develop theater management and staff.
- Define success metrics and oversee manager development training.
- Coach and mentor teams, providing continuous performance feedback and leading formal evaluation cycle.
- Collaborate with HR to investigate, address, and resolve employee performance or behavioral issues in accordance with company policy and local regulations.
- Develops, supports, and drives activities that promote employee engagement, development, and Cinepolis values-based culture.
Benefits
- generous employee discount on tickets, food, and nonalcoholic beverages
- gifts for reaching milestone work anniversaries
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What This Job Offers
Job Type
Full-time
Career Level
Director
