Sr. Director of Operations

Credo•San Jose, CA

5d•$220,000 - $280,000

About The Position

Team Credo is looking for a Sr. Director of Operations to join our mission to transform connectivity at scale. This role will play a critical role in advancing our system designs with our many global manufacturing partners. This position offers opportunities for cross-functional collaboration in a high-tech environment, ideal for professionals passionate about manufacturing great products and developing supply chain solutions. Base salary range is $220,000 – $280,000 a year. The base salary offer will depend on factors such as education, experience, training, skills, qualifications, and location. This position is also eligible for a discretionary bonus, equity and a full range of medical and other benefit

Requirements

Bachelor’s degree in Operations Management, Engineering, Business Administration, Supply Chain, or a related field
10+ years of progressive operations leadership experience, with at least 5 years leading managers or directors.
Proven experience scaling operations in a complex, multi-site, multi-country environment.
Track record of owning P&L, budgets, or operational forecasts.
Demonstrated expertise in process optimization, KPI design, and performance management.
Strong understanding of supply chain, manufacturing, service delivery, or enterprise operations.
Proven ability to build, develop, and lead high-performing teams.
Experience partnering with executive leadership and influencing strategy at the VP/C-suite level.
Strong change-management and organizational leadership skills.
Data-driven decision maker with experience using operational dashboards, metrics, and analytics.
Ability to translate business strategy into scalable operational plans.
Strong financial acumen, including cost control and margin improvement.
Excellent written and verbal communication skills.
Ability to operate effectively in fast-paced, ambiguous environments.
Strong project management and execution discipline across multiple initiatives.

Nice To Haves

Master’s degree (MBA or equivalent) preferred.

Responsibilities

Translate corporate strategy into scalable operational plans and annual operating objectives.
Own end-to-end operational performance across multiple teams, regions, or product lines.
Identify and execute initiatives that improve efficiency, margin, quality, and cycle time.
Lead cross-functional planning to align operations with sales, product, finance, and supply chain.
Build a high-performance culture focused on accountability, data-driven decisions, and continuous improvement.
Drive succession planning, talent development, and leadership readiness.
Standardize workflows while allowing flexibility for regional or customer needs.
Reduce complexity and eliminate operational bottlenecks.
Lead automation, digitization, and systems optimization initiatives.
Own operating budgets, forecasts, and cost controls.
Improve gross margin, operating margin, and overall cost efficiency.
Establish KPIs and dashboards to monitor performance.
Partner with Finance on ROI analysis and capital planning.
Serve as escalation point for complex operational challenges.
Ensure compliance with internal controls, regulatory standards, and industry requirements.
Own operational risk management and business continuity planning.
Drive quality systems, audits, and corrective action processes.
Ensure operational teams meet customer delivery and service commitments.
Track customer satisfaction metrics related to operations.
Lead root-cause analysis for service issues and escalations.
Lead operational readiness for rapid growth, expansion, acquisitions, and new product launches.
Drive organization-wide change management and adoption of new systems and processes.