Sr. Director of Information Technology

QUEST RESOURCE MANAGEMENT GROUP LLC•Irving, TX

9d•Hybrid

About The Position

The Senior Director, Information Technology serves as the senior technology leader at Quest, accountable for the overall performance, strategy, and execution of the IT function. This role carries broad accountability across infrastructure management, systems administration, cybersecurity, audit and IT general controls (ITGC) compliance, database and Azure cloud management, custom software development, and the ongoing performance of core business platforms. In addition to day-to-day operational oversight, the Senior Director is responsible for governing and advancing Quest's enterprise-wide application of artificial intelligence, establishing and maintaining data governance standards, and ensuring accurate and timely synchronization of customer, vendor, and service data across platforms. The role also maintains visibility into and oversight of the overall enterprise architecture, identifying opportunities to strengthen integration, scalability, and alignment with business objectives. The Senior Director leads an internal team of approximately ten full-time employees alongside a portfolio of onshore and offshore third-party service providers and contractors. The role operates at both the strategic and operational level, with a direct and active presence in the work of the team rather than purely supervisory oversight. The Senior Director partners closely with functional stakeholders across the organization to address technology issues, evaluate system enhancements, and ensure IT capabilities continue to meet evolving business requirements. The role requires strong technical acumen — particularly in systems administration and infrastructure management — and the organizational influence to drive results across a complex, multi-platform environment.

Requirements

Bachelor's degree in Information Systems, Software Engineering, Business Information Systems, or a related field.
10+ years of experience in the software or technology industry, including 10+ years managing technical teams.
Demonstrated responsibility for enterprise technology strategy and budget management.
Skilled in managing complex implementation projects, SDLC, and ITGC.
Documented experience working with hosting and managed service providers.
Prior experience applying and integrating development best practices, including Agile methodologies.
Prior experience with SOX compliance within a publicly traded company.
Experience implementing and governing AI programs.
Experience in working with ERP solutions.
Hands-on experience with systems administration responsibilities across infrastructure environments.
Hands-on experience managing cybersecurity programs and vendor relationships.
Experience with cloud services including architecture, administration, management, and front or back-end development — Azure experience strongly preferred.
Experience with platform and application monitoring tools.
Experience leading the design, development, and support of enterprise applications built on Microsoft technologies, including .NET-based platforms, SQL Server databases, reporting solutions, and data integration architectures.
Available on-call on a 24/7 basis as business needs require, including evenings, weekends, and holidays.
Willing and able to perform hands-on technical work across all areas of IT as needed, regardless of seniority.
Manages multiple concurrent priorities and projects effectively, maintaining quality and follow-through under shifting business demands.
Builds and maintains productive relationships across internal stakeholders, external vendors, and service providers — demonstrating strong collaboration, negotiation, and influencing skills at all levels of the organization.
Operates effectively in ambiguous situations, exercising sound judgment to drive the right outcomes even when direction is incomplete or circumstances are evolving.
Maintains current knowledge of emerging technologies, industry trends, and best practices, proactively applying relevant developments to improve the organization's technology posture.

Responsibilities

Leads the strategy, maintenance, and continuous improvement of Quest's technology infrastructure, including operating systems, hardware, software platforms, and Azure cloud services. Drives platform transitions, upgrades, and ensures licensing compliance across servers, software, and IT equipment.
Oversees the enhancement, maintenance, and integration of systems and data across existing and acquired business lines into Quest core systems. Accountable for the performance and reliability of core business applications and ensures timely resolution of system errors, performance issues, and user-impacting problems.
Manages Quest's cybersecurity posture, including vendor relationships and security program oversight. Maintains IT General Controls (ITGC) practices and ensures the organization meets audit and regulatory compliance requirements.
Ensures best practices in the software development lifecycle (SDLC) and governs the delivery of new customizations and enhancements. Interfaces with internal teams and third-party providers to manage the implementation, maintenance, and ongoing development of enabling technologies.
Establishes and maintains data governance standards and ensures accurate, consistent synchronization of customer, vendor, and service data across platforms. Collaborates with internal and external resources to support the overall BI strategy, including data warehouse design, architecture, and implementation standards.
Leads and governs Quest's enterprise-wide AI program, including resource management, technology evaluation, and the responsible and effective application of AI across business functions. Maintains current knowledge of emerging AI capabilities and their potential organizational impact.
Drives simultaneous IT projects to successful completion while managing resource allocation, team productivity, and prioritization in alignment with changing business needs and budget constraints. Develops and adheres to annual budgets and staffing plans.
Collaborates with senior leaders to translate business strategy into a technology agenda and drive execution. Evaluates potential projects, determines scope and priorities, and serves as the primary point of contact for vendor relationships, agreements, and major external technology interactions.