Sr. Director, Network Operations

McKesson•Mississauga, ON

2d•$151,200 - $201,600•Hybrid

About The Position

The Senior Director of Network Operations is a strategic and transformational leadership role responsible for evolving the network operations organization into a modern, automation-driven, and highly reliable function. This leader will drive the maturation of people, process, and technology while delivering resilient, scalable, and business-aligned network services. The role partners closely with Network Engineering, Security, Application Teams, and Business Stakeholders to ensure operational excellence, accelerate innovation through automation and AI, and continuously improve service quality and user experience.

Requirements

12+ years in IT/Network Operations, with 5+ years in senior leadership roles
Proven track record of leading large-scale operational transformation programs
Experience implementing automation, AIOps, or similar advanced operational capabilities
Strong background in enterprise network environments (on-prem, cloud, hybrid)

Nice To Haves

Deep understanding of ITIL frameworks (Incident, Problem, Change Management)
Experience with observability platforms, automation tools, and network management systems
Strong business and stakeholder engagement skills
Ability to align technical operations with strategic business objectives
Data-driven mindset with focus on measurable outcomes
Strategic thinker with execution discipline
Change agent with the ability to influence across organizational boundaries
Strong communicator with executive presence
Focused on outcomes, simplification, and continuous improvement

Responsibilities

Lead the transformation of Network Operations into a proactive, data-driven, and automation-first organization
Establish and execute a multi-year maturity roadmap across people, process, and technology
Standardize operating models, governance, and service delivery frameworks (e.g., ITIL-based practices)
Build a culture of accountability, continuous improvement, and operational excellence
Drive adoption of automation (NetDevOps, AIOps, self-healing capabilities) to reduce manual effort and improve reliability
Leverage AI/ML for predictive analytics, anomaly detection, and incident prevention
Implement intelligent observability and event correlation to enhance signal-to-noise ratio
Champion “zero-touch” operations and continuous optimization of operational workflows
Own the delivery and continuous improvement of core network services (LAN, WAN, Wi-Fi, Cloud Networking, Data Center Connectivity, Edge)
Define and manage service catalogs, SLAs/XLAs, and performance metrics
Ensure scalability, resiliency, and availability aligned with business requirements
Drive service standardization and simplification to improve adoption and supportability
Establish best-in-class Incident, Change, and Problem Management disciplines
Reduce mean time to detect (MTTD) and mean time to resolve (MTTR) through tooling, automation, and process optimization
Lead major incident response, including executive communications and root cause accountability
Drive systemic problem management to eliminate recurring issues and improve stability
Partner with engineering to ensure effective change planning, risk mitigation, and release quality
Collaborate with Network Engineering to operationalize new technologies and ensure supportability by design
Partner with Security teams to maintain compliance, risk posture, and incident response alignment
Engage application and business teams to align network services with business outcomes and user experience goals
Act as a key interface between operations, product owners, and executive stakeholders.
Build and lead a high-performing global team with a focus on capability development and future-ready skills
Drive talent strategy, including upskilling in automation, cloud networking, and AI-driven operations
Foster a culture of empowerment, innovation, and continuous learning
Align team objectives with organizational priorities and measurable outcomes
Define and track KPIs/KRIs to measure operational performance, service quality, and transformation progress
Provide executive-level reporting on operational health, risks, and improvement initiatives
Use data-driven insights to prioritize investments and drive continuous improvement
Benchmark capabilities against industry best practices
Other duties may be assigned as needed to meet Company goals