Sr. Director, Market Turnaround & Growth (Donor Recruitment)
About The Position
As a Sr. Director, Market Turnaround & Growth (Sr Director, Donor Recruitment - Field Operations), your impact is vital. You will serve as a strategic field executive focused on accelerating growth, improving performance, and strengthening donor recruitment operations in emerging, underperforming, or high-opportunity markets. Through frequent national travel of up to 50%, you will assess market conditions, identify operational gaps, and develop actionable turnaround strategies that drive sustainable donor growth, account retention, new business development, and achievement of collection goals. Success in this role requires a unique blend of strong business acumen, critical thinking, and a demonstrated ability to lead measurable market transformations. You will serve as a strategic partner to regional leadership, entering markets with acute challenges or significant growth opportunities to identify root causes, assess operational performance, and implement targeted improvement strategies. Through coaching, leadership training, process reinforcement, and strategic planning, you will help leaders strengthen team performance, improve accountability, grow key customer relationships, expand business opportunities, and achieve sustainable growth. The ideal candidate is comfortable being uncomfortable, thriving in environments where success requires adaptability, resilience, influence, and the ability to create clarity and action amid complexity.
Requirements
- Bachelor's degree required.
- Eight (8) years of progressive leadership experience in donor recruitment, sales, business development, healthcare operations, market development, or a related field required.
- Five (5) years of leadership or supervisory experience required.
- Demonstrated success driving measurable performance improvement, market transformation, or business growth initiatives.
- Proven experience leading teams across diverse geographic markets and varying business environments.
- Experience assessing business performance, identifying opportunities, and implementing strategic action plans that deliver sustainable results.
- Track record of developing leaders, improving operational performance, and driving accountability.
- Strong business acumen with the ability to evaluate operational, sales, and market performance.
- Exceptional critical thinking, analytical, and problem-solving skills.
- Ability to assess complex situations, identify root causes, and develop actionable strategies for improvement.
- Proven leadership coaching and talent development capabilities.
- Strong change management and influence skills.
- Experience building partnerships and collaborating effectively across all levels of an organization.
- Excellent verbal, written, and presentation communication skills.
- Strong organizational and project management abilities with the capacity to manage multiple priorities.
- Ability to thrive in ambiguous environments and navigate competing priorities with confidence and resilience.
- Proficiency with Microsoft Office and business systems.
- Ability to maintain confidentiality and exercise sound judgment.
- Ability to travel nationally up to 50%.
Responsibilities
- Lead strategic turnaround and growth initiatives in emerging, underperforming, and high-opportunity donor recruitment markets.
- Conduct in-market assessments to identify operational challenges, process opportunities, and market growth potential.
- Develop and execute actionable performance improvement plans that support sustainable donor growth and achievement of collection goals.
- Partner with Executive Directors, Donor Recruitment leaders, and regional leadership to drive market recovery, growth, and long-term success.
- Coach and develop Donor Recruitment Managers and field leaders to strengthen leadership capabilities, accountability, and team performance.
- Identify training opportunities and implement leadership development strategies that elevate organizational effectiveness.
- Support teams in retaining key sponsor relationships, re-engaging lapsed accounts, and securing new business opportunities.
- Analyze market trends, donor recruitment performance, and operational metrics to identify root causes and recommend solutions.
- Lead both short-term interventions and longer-term strategic initiatives designed to stabilize performance and accelerate growth.
- Promote adoption of donor recruitment best practices, forecasting methodologies, territory planning, and operational standards.
- Collaborate with Marketing, Donor Care, Planning & Scheduling, Operations, and other internal partners to improve efficiency and donor experience.
- Serve as a trusted advisor to regional leadership on strategic planning, change management, and performance improvement initiatives.
- Participate in enterprise-wide projects, councils, and initiatives that support organizational growth and operational excellence.
- Travel nationally up to 50% to provide hands-on support, consultation, and leadership development in assigned markets.
Benefits
- Comprehensive medical, dental, and vision coverage
- 401(k) retirement savings with 5% company match
- Tuition assistance and professional development opportunities
- Employee assistance and wellness resources
- A commitment to work-life balance through generous paid time off, paid holidays, and wellness-focused benefits
- Health savings and flexible spending accounts
- Employee recognition and service award programs
- Discounted event tickets, gym memberships, Hinge Health support, and exclusive employee offers
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What This Job Offers
Job Type
Full-time
Career Level
Director
