Sr. Director, IT and AI Transformation

6sense•San Francisco, CA

2d•Remote

About The Position

This role leads the evolution of Business Technology from traditional IT operations into an automation-first, AI-enabled internal platform. The Sr. Director owns end-to-end employee technology experiences, spanning service desk, endpoint management, corporate infrastructure, and a new Enterprise AI function responsible for building and operating AI systems, workflows, and agents. Success in this role means reducing manual work, accelerating employee productivity, and embedding AI into how the company operates day to day while maintaining strong reliability, security, and compliance.

Requirements

10+ years in IT, with 5+ years leading global, high-performing teams
Experience operating in a cloud-native SaaS environment
Proven track record of driving automation and operational transformation
Deep understanding of: IT Service Management (ITSM / ITIL), Endpoint and asset management, SaaS and corporate infrastructure environments
Strong partnership with Security on compliance and audit programs

Nice To Haves

Experience building or leading Enterprise AI or internal AI platforms
Familiarity with: LLMs (large language models), AI agents and orchestration frameworks, Retrieval-based systems and prompt engineering
Experience implementing AIOps or intelligent automation platforms

Responsibilities

Own the Enterprise AI strategy and delivery, including internal copilots, agents, and workflow automation
Build and operate AI-powered internal tools (e.g., support automation, knowledge retrieval, workflow orchestration)
Drive adoption of AI across functions (GTM, Engineering, G&A)
Establish governance for AI usage, model risk, data access, and safe deployment
Partner with Security on AI risk management (data leakage, prompt injection, model misuse)
Standardize tooling for prompt management, orchestration layers, and agent frameworks
Define and track KPIs such as: % of workflows automated, Ticket deflection via AI, Employee productivity gains
Own global IT service delivery, including: Service Desk (L1–L3 support, self-service, automation-first), Endpoint and asset lifecycle management (laptops), Identity-adjacent user lifecycle workflows (joiner/mover/leaver in partnership with IAM/Security/People)
Deliver a consumer-grade employee experience with measurable SLAs and NPS (Net Promoter Score)
Own baseline corporate technology stack including: Collaboration tools (Zoom, Slack), productivity suites (M365), idp (Okta), endpoint tools (MDM), Corporate internet and Zoom rooms for 6sense offices
Ensure systems are: Highly reliable and scalable, Optimized for a remote-first workforce
Partner cross-functionally to enable fast, secure SaaS adoption
Drive an “automation-first” operating model across IT
Implement AIOps capabilities to: Reduce incidents, Predict failures, Automate remediation, Eliminate repetitive manual work across IT and adjacent teams
Establish clear operational metrics, including: MTTR (Mean Time to Resolution), Ticket deflection rate, Automation coverage, Cost per employee supported
Partner closely with Security to ensure: Compliance with SOC 2, ISO 27001, ISO 42001, and internal controls, Secure deployment of IT and AI systems, Integrate security by design into IT and AI platforms, Support audits and evidence collection through automation
Own strategic vendor relationships across IT and AI tooling
Optimize cost, utilization, and contract value
Rationalize overlapping tools and drive platform consolidation