Sr. Director II, Support Business Operations

Samsung Electronics•Berkeley Heights, NJ

About The Position

This role is not eligible for immigration sponsorship. Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States. For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better. As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Requirements

Bachelor's degree; MBA strongly preferred.
Certifications: Project Management certification preferred (e.g., PMP).
20+ years of experience with 12+ years in project/program management within a Network Telecommunication Service organization.
Deep understanding of Sales Operations and Operations support practices
Proven track record in strategic operations leadership, with exposure to both supply-side and customer-facing activities.
Strong analytical, financial acumen, and decision-making capabilities; able to translate data into actionable insights.
Exceptional verbal and written communication skills, with the ability to establish relationships cross-functionally and with customers.
Strong knowledge of Project/Program management tools, processes, and automation techniques.
Authorized to work in the U.S.

Nice To Haves

Strategic thinker who can connect operational execution to business outcomes.
Resilient and adaptive leader who thrives in a fast-paced, matrixed environment.
Customer-centric mindset with a passion for continuous improvement and innovation.
Collaborative and trusted partner to senior executives and cross-functional peers

Responsibilities

Define and implement the long-term vision and strategy for Operations Support, SCM/Logistics, and Sales/Business Operations, ensuring alignment with Samsung Networks' business goals.
Foster strong collaboration and integration among Operations Support, SCM/Logistics, and Sales/Business Operations teams to ensure seamless project execution and operational efficiency.
Drive continuous improvement in processes across all teams, leveraging automation and innovative methodologies to enhance efficiency and reduce costs.
Manage the P&L for Support & Business Operations, ensuring profitability and financial sustainability.
Identify, assess, and mitigate risks across all projects and operations, ensuring successful delivery and customer satisfaction.
Oversee all training activities for customers, GC, and internal teams, ensuring readiness and capability to meet project demands.
Ensure adherence to quality standards and safety processes across all projects and operations.
Develop and maintain comprehensive reporting templates for all teams, ensuring clear communication of project status, risks, and performance metrics.
Serve as the owner/interface for various operations, logistics, and business tools (e.g., SPMS, OV, SAP), ensuring effective utilization and adoption.
Foster a culture of collaboration, accountability, and innovation that reflects Samsung’s core values.
Support Customer Account teams (CAT) on revenue forecasting, tracking of revenue/Management Plan progress and risks and manage customer HW forecasts.
Support Customer Account teams (CAT) on customer contracts, SOWs and contractual deliverables.