Sr. Director, Global Supplier & Customer Quality

Terumo BCT, Inc. • Denver, CO

1d • Onsite

About The Position

As a member of the Global Quality Leadership Team, the Sr. Director of Global Supplier & Customer Quality is a strategic leadership role responsible for overseeing and driving quality initiatives. This position plays a key role in enhancing the overall performance including customer quality experience and competitiveness of the organization by implementing best practices, fostering a culture of continuous improvement, and optimizing business processes across various departments. This role is instrumental in driving organizational excellence and sustainable growth by continuously enhancing processes and systems to meet evolving business needs and customer expectations.

Requirements

• Bachelor’s degree in engineering, life sciences, or a related field
• 12+ years of experience in quality management, supplier quality, or business process improvement, with significant leadership experience
• Strong background in regulated industries, preferably medical devices or pharmaceuticals
• Proven success in leading global teams and managing cross-functional initiatives
• Demonstrated ability to set and execute a global quality vision that embeds patient safety, compliance, and product excellence as core business imperatives
• Strong command of product quality across the full lifecycle—from design transfer and supplier quality through manufacturing and post-market surveillance—driving prevention, not reaction
• Evangelize customer-centric principles regarding issue resolutions, internal communication and thoughtful external communication to our customers
• Trusted executive partner with the credibility and presence to influence at the CEO, Board, and enterprise leadership levels and to lead decisively through high-stakes quality events
• Data-driven problem solver with a track record of building scalable quality systems, executing effective CAPA, and delivering measurable improvements through LEAN, Six Sigma, or equivalent methodologies
• Proven ability to lead complex, global change and embed a strong culture of quality, accountability, and continuous improvement across diverse teams and geographies
• Exceptional communicator and collaborator, skilled at aligning cross-functional stakeholders and translating complex quality issues into clear actions and outcomes
• Strong people leader who builds, develops, and empowers high-performing global teams and future quality leaders
• An equivalent competency level acquired through a variation of these qualifications may be considered

Nice To Haves

• advanced degree (e.g., MS, MBA, or PhD) strongly preferred

Responsibilities

• Develop and implement an integrated global supplier and customer quality strategy aligned with corporate objectives
• Establish and monitor key performance indicators (KPIs) for quality and process excellence, ensuring consistent reporting to senior leadership
• Drive adoption of Lean, Six Sigma, and other methodologies to improve efficiency and reduce waste across business processes
• Establish and drive strategies that hold suppliers accountable and lead to sustainable improvements in the incoming quality from supply base while managing the supplier quality life cycle
• Oversee supplier qualifications, performance management, and audits to ensure compliance with regulatory requirements (FDA, ISO 13485, EU MDR)
• Lead supplier-related risk management activities, including risk assessments and mitigation strategies
• Collaborate with suppliers to resolve quality issues and drive performance improvements in cost, quality, and delivery
• Drive regional regulatory compliance, audit ownership and overall customer satisfaction through the regional Quality Leaders
• Lead customer-centric principles regarding issue resolutions, internal communication and thoughtful external communication to our customers
• Develop consistent global complaint management processes and customer issue resolution communication to ensure timely and effective resolution and communication
• Build, mentor, and lead a high-performing team focused on quality and operational excellence
• Collaborate with R&D, procurement, regulatory, and other departments to ensure quality considerations are integrated throughout the product lifecycle
• Communicate progress, challenges, and strategic recommendations to senior management
• Demonstrate effective change leadership to meet business objectives. Communicate organizational strategies, set team expectations, and implement disciplined operating mechanisms that drive accountability and results
• Directs the development and management of budget for areas of responsibility

Benefits

• multiple group medical, dental and vision plans
• a robust wellness program
• life insurance and disability coverages
• a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more
• 401(k) plan with a matching contribution
• vacation and sick time programs

What This Job Offers

• Job Type: Full-time
• Career Level: Director