Sr. Director, Foundation Operations

Central Health•Austin, TX

7d•Hybrid

About The Position

The Sr. Director, Foundation Operations leads the operational systems, processes, controls, and administrative infrastructure supporting the Central Health Foundation. Reporting to the Foundation Chief Executive Officer, this senior operational leader translates approved strategies and leadership decisions into practical workflows, procedures, systems, controls, and service expectations. The role represents the Foundation in operational, financial, compliance, technology, procurement, and administrative processes and coordinates with Central Health shared-service partners. The position has direct responsibility for Foundation-owned operational functions, including donor and gift administration, pledge and fund accounting coordination, grant accounting and monitoring, donor records, Foundation CRM ownership, Board administration, operating procedures, controls, and reporting. It also leads the Foundation’s role in budgeting, forecasting, financial reporting, audit readiness, contracts, procurement coordination, and shared-service management. The Sr. Director leads the Foundation Operations function and maintains and strengthens the infrastructure, workflows, systems, controls, and team capacity needed to support long-term growth. This is a hybrid position. Individuals may work at an approved off-site location and onsite at one or more locations based on business needs. Estimated travel is 10%; regular local travel may be required, with occasional regional travel and periodic evening or weekend commitments.

Requirements

Bachelor’s degree in public policy, public health, business, nonprofit management, healthcare administration, finance, accounting, or a related field; a higher degree is accepted.
At least 8 years of progressively responsible experience in foundation operations, advancement operations, nonprofit administration, healthcare administration, finance, accounting, business operations, grants administration, or a related field.
At least 5 years of experience leading complex operational functions involving finance, accounting coordination, controls, systems, data, compliance, governance, gift administration, grant administration, or shared services.
At least 5 years of experience developing and improving policies, procedures, workflows, controls, systems, and operational reporting.
At least 5 years of experience partnering with executive leaders and cross-functional departments such as Finance, Legal, Compliance, Human Resources, Information Technology, Procurement, and Internal Audit.
Experience managing complex projects, vendors, contracts, systems, budgets, or organizational resources.
Experience using operational and financial information to identify risks, resolve issues, and improve processes.
Experience leading employees, consultants, vendors, project teams, or other resources and establishing clear goals and accountability.

Nice To Haves

Master’s degree in public policy, public health, business, nonprofit management, healthcare administration, finance, accounting, or a related field.
Experience within a healthcare foundation, health system, public-health organization, public hospital district, or similarly complex nonprofit organization.
Experience with gift processing, restricted funds, pledge accounting, fund accounting, donor databases, grants administration, or fundraising operations.
Experience serving as a business owner for a donor CRM or comparable enterprise system.
Experience coordinating shared services between an affiliated foundation and a parent or supported organization.
Experience supporting a governing Board or Board committee.
Experience coordinating audits, compliance reviews, financial reviews, or corrective-action activities.
Knowledge of Central Health systems, policies, departments, and operating processes.

Responsibilities

Lead development, implementation, and continuous improvement of Foundation operating procedures, workflows, calendars, controls, and administrative processes.
Translate approved strategies and leadership decisions into coordinated operational plans, timelines, responsibilities, and implementation requirements.
Establish workflows, decision pathways, service expectations, and escalation processes among Foundation staff, Central Health departments, consultants, vendors, and external partners.
Identify operational barriers, dependencies, risks, resource needs, and process gaps, and recommend solutions to the Foundation CEO.
Maintain operational documentation, procedures, delegated authorities, reference materials, and service expectations; coordinate implementation of new or revised systems, policies, processes, and controls.
Lead the Foundation’s role in budgeting, forecasting, expense monitoring, financial reporting, and long-term operational planning with the Foundation CEO and Central Health Finance.
Serve as the Foundation’s primary operational lead for financial workflows, reporting requirements, issue resolution, and coordination with Central Health Finance.
Direct Foundation processes related to pledge accounting, fund accounting, grant accounting, restricted and unrestricted funds, gift administration, and financial documentation.
Establish and maintain controls for revenue, expenditures, purchasing, contracts, gifts, grants, delegated approvals, and financial reporting.
Coordinate timely and accurate reconciliation of gifts, pledges, grants, funds, donor records, and financial information; support compliance with donor intent, gift restrictions, grant agreements, fund requirements, and stewardship obligations.
Coordinate audit, tax filing, financial review, regulatory reporting, and corrective-action documentation; identify, investigate, and escalate material financial or control concerns.
Own operational processes for gift processing, donor-record administration, acknowledgments, documentation, reconciliation, and reporting.
Establish standards for donor records, gift documentation, restricted funds, pledge tracking, and stewardship information; coordinate grant monitoring, tracking, reporting, and compliance workflows.
Lead administrative operations for the Foundation Board and committees, including calendars, meetings, agendas, materials, minutes, resolutions, approvals, action logs, and follow-up documentation.
Maintain Board and committee rosters, terms, attendance, orientation materials, disclosures, policies, charters, and related records.
Coordinate Foundation compliance activities with Central Health Legal, Compliance, Finance, Internal Audit, Information Security, and other experts; support audits, reviews, and corrective-action plans.
Serve as business owner for the Foundation CRM and donor-management systems, setting priorities, workflows, access controls, documentation, data standards, reporting requirements, integrations, and governance expectations.
Lead CRM implementation, configuration, testing, training, vendor management, upgrades, security coordination, and issue resolution; maintain accurate, secure, and appropriately accessible information.
Develop and maintain operational dashboards, reporting tools, data-quality expectations, standard procedures, access controls, and performance measures.
Serve as the primary operational liaison between the Foundation and Central Health shared-service departments; clarify responsibilities, approvals, escalations, service expectations, contacts, and deliverables.
Coordinate Foundation contracts, vendors, consultants, procurement activities, and delegated approvals through Central Health processes, except where Foundation-specific arrangements are approved; directly manage Foundation-specific vendor and system relationships.
Establish and monitor operational metrics, service standards, dashboards, reporting processes, and performance expectations; evaluate operational timeliness, accuracy, consistency, efficiency, compliance, and effectiveness.
Lead complex cross-functional operational projects, system implementations, and process-improvement initiatives, establishing objectives, timelines, roles, decision rights, dependencies, risks, and accountability.
Prepare operational updates, issue summaries, financial and performance information, and recommendations for the Foundation CEO, Board, and other appropriate audiences; facilitate issue resolution and escalate significant concerns.
Recruit, develop, coach, and evaluate assigned employees; establish roles, priorities, performance expectations, and accountability, and promote collaboration, professional development, cross-training, and operational continuity.
Evaluate future staffing, technology, vendor, and resource needs and recommend investments or organizational changes to support Foundation growth.