Sr. Director, Field Effectiveness & Operations

GRIFOLS, S.A. • NC-RTP, CA

3d • Onsite

About The Position

We are looking for a strategic, hands-on leader to shape and scale our Field Effectiveness & Operations capability. This role will partner closely with Commercial Leadership to develop field strategy, improve customer-facing team performance, and ensure insights translate into action with field leadership and frontline leaders. This is not a traditional oversight role. The successful candidate will be expected to serve as a thought leader, work directly with data and analytics models, challenge assumptions, and build practical solutions that improve field execution, customer engagement, and business performance. Collaboration is central to the role. This leader will work deeply across Analytics, Brand Teams, CRM, Training, Sales Leadership, Customer Engagement, Market Access, Digital, Finance, and other cross-functional partners to build capabilities and drive continuous improvement across a new and evolving organization.

Requirements

• 10+ Years Experience: Proven experience in field effectiveness, commercial operations, sales force effectiveness, commercial analytics, strategy, or related roles, ideally within biopharma, healthcare, or life sciences.
• Hands-On Analytics Capability: Strong ability to work directly with data, analytics tools, dashboards, and models to generate insights and recommendations.
• CRM & Commercial Platforms: Experience with CRM platforms, field reporting, customer engagement tools, and commercial performance systems.
• Field & Frontline Partnership: Demonstrated success partnering with commercial leaders, field leadership, and frontline managers to improve execution and performance.
• Strategic Operator: Ability to develop strategy while also driving hands-on execution and organizational pull-through.
• Collaboration & Influence: Strong ability to influence across functions and levels, build trust, and create alignment without relying only on authority.

Nice To Haves

• Consulting experience is preferred, especially where it demonstrates structured problem solving, executive communication, transformation, and change management capabilities.

Responsibilities

• Lead field effectiveness strategy, sales force effectiveness, field operations, performance management, and customer-facing team capability initiatives.
• Work directly with data, dashboards, analytical models, CRM outputs, segmentation, targeting, territory performance, field activity, and customer engagement data to identify opportunities and solve business problems.
• Develop insights, recommendations, and clear executive-ready narratives that help Commercial Leadership make better and faster decisions.
• Partner with field leaders and frontline managers to understand execution barriers, improve adoption, and create practical solutions that improve customer engagement and performance.
• Establish routines, scorecards, performance reviews, and feedback loops that help the organization learn, adapt, and improve over time.
• Connect Analytics, Brand Teams, CRM, Training, Customer Engagement, and Field Leadership to ensure strategy, tools, training, and execution are aligned.
• Build, coach, and develop a high-performing team with strong commercial fluency, analytical depth, collaboration, and execution discipline.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed