Sr Director Facility Operations & Property Management

GuideWell • Jacksonville, FL

6d • Hybrid

About The Position

Executive level leader responsible for leading Facility Operations and Property Management and associated services, strategic planning and day-to-day administration of policies, procedures, and programs. Provide strategic leadership and direction for a multi-discipline team. Responsible for continuous, efficient and safe operation of corporate facilities, 24 x 7. Responsible for managing company sustainability efforts and programs. Provides organization-wide direction and leadership to project/functional resources within and outside reporting structure. Gathers, supports, and develops the resources needed to execute plans and champion strategic direction of work.

Requirements

• 7+ years’ related work experience. Experience Details: Tier III or higher-level data center, corporate campus facility or similar facility with a complex electromechanical infrastructure, including experience developing and implementing preventive maintenance plans
• 5+ years’ direct supervisory/management experience
• Related bachelor’s degree or additional related work experience
• Experience and success developing and implementing contingency plans and testing procedures for electrical, mechanical and life safety systems
• Understanding of electrical and mechanical system operation within a Tier III data center, corporate campus environment and/or high-rise facility including developing and implementing operating procedures, strategic capital asset planning and preventive maintenance schedules
• Experience communicating effectively with senior management, information technology teams and contractors performing maintenance, installations or upgrades to existing systems
• Excellent written and verbal communications skills, with experience translating the technical aspects of Facilities Management to senior and executive level management to gain approval or for informational purposes
• Knowledge and experience in drawing, reading and interpreting floor plans, wiring diagrams, schematics and specifications.
• Experience developing an RFP (Request for Proposal) and selecting the appropriate contractor/vendor or equipment

Nice To Haves

• Master’s degree in engineering, construction, or related field
• Professional Engineering (PE) certification

Responsibilities

• Oversee and manage all aspects of facility operations and services by developing and implementing procedures, preventive maintenance schedules and contingency plans that ensure continuous operation and certification of systems within a clean and safe environment.
• Provide creative ideas and supporting documentation for improvements and/or modifications to existing systems and procedures, which could have an impact on the environment, continuous operations or efficiency.
• Evaluate, standardize and incorporate new technologies and upgrades to existing systems to improve reliability.
• Ensure continuous operation, and support sustainability initiatives.
• Define clear strategy and vision for the safe and efficient operation of corporate facilities.
• Develop and implement programs, projects, and practices to maintain, protect and/or enhance corporate assets, services, properties, and employees.
• Develops and maintains a broad network of technical experts/resources internal and external to the organization to manage all aspects of facility management including installs, renovations, maintenance, and de-installs.
• Provide direction for the design, implementation and integration of life safety, emergency, and other related processes and systems.
• Directs immediate response to situations posing a threat to company property, and systems.
• Oversee and manage all aspects of leased properties through a team of regional property managers for all GuideWell entities including regional offices, retail stores, clinical operations, GuideWell Innovation center and newly acquired business.
• Ensure continuous operations of leased property to meet Corporate Operations.
• Evaluate facility needs of business operations to perform facility assessments and due diligence reviews to ensure facility will meet the needs of the business entity.
• Perform engineering and facility oversight of construction and remodeling projects to ensure quality standards are met.
• Select and manage facility support vendors including janitorial, landscaping, electrical, HVAC and fire protection work.
• Coordinate with landlords to ensure all facility aspects of the lease are met and enforced.
• Provide leadership and direction for the safe, continuous (24 hours a day, 7 days a week) operation and management of all electrical, mechanical and life safety systems for all owned and leased facilities.
• Provide oversight of managers and technicians to create an environment of teamwork and support between highly skilled teams responsible for building services, equipment installations/repair, preventive maintenance and disaster recovery.
• Provides leadership, direction and coaching to ensure a diverse staff of highly skilled and motivated employees and contingent resources.
• Provide leadership, training, coaching and development opportunities for a team of highly skilled, multi-disciplined staff, including technicians and managers, who have the expertise, knowledge and resources required to diagnose and evaluate problems, operate complex systems and respond to emergency situations.
• Develop internal business relationships with all levels of the organization in order to assist them in meeting their business goals and objectives.
• Develop external business relationships with quality service providers in meeting corporate goals and objectives.
• Develop specifications for contracts for service providers and lead teams for selection of best qualified vendors.
• Coordinate procurement processes to ensure all vendor contracts are efficiently managed.
• Understands the needs and goals of employees and management across the organization, developing and implementing efficient services (recycling, janitorial, pest control, landscaping, etc.) that support the organization’s business requirements and objectives.
• Participates on company-wide level projects, committees and workgroups, providing leadership and guidance regarding areas of responsibility.
• Develops and maintain key business relationships and contacts, e.g. vendors, suppliers, local/state/federal regulatory agencies, etc.
• Participate in public committees and professional associations that support company goals, objectives, and values
• Develop effective short and long range operational, preventive maintenance and equipment replacement strategies to systematically upgrade the facilities, forecast expenses, eliminate critical downtime and project future demands on electrical and mechanical systems.
• Develop and manage a facility budget at or below projections and find creative ways to control operational costs without impacting reliability or increasing risks.
• Develop and implement strategic capital asset management plans to ensure long term efficient operations of building systems.
• Provides leadership in the planning, development, and implementation of facility management policies, procedures and processes.
• Champions the strategic direction of work related to discipline throughout the organization
• Develops, implements, and maintains annual operating plans and budgets.
• Provide variance explanation reporting as required.
• Develop policies, operating procedures and controls that protect corporate assets, identify potential problems and provide information to make sound business decisions for a safe and efficient working environment.
• Develops standard operating procedures and methodologies that provide clear documentation for internal teams and outside agencies to work safely and effectively within the facility.
• Develop and implement processes and methodologies for the introduction of new equipment as well as the removal and modification of existing equipment.
• Set and assure compliance of standards regarding facility operations with the creation of standard operating procedures and preventive maintenance programs for best practices and to maintain accreditation or certification requirements.
• Maintain an in-depth knowledge and understanding of all federal, state and local facilities-related building codes, regulations, statutes, requirements and mandates.
• Develop and implement safety programs to ensure OSHA regulations are met throughout Facility Operations.
• Supports business continuity and compliance with contractual obligations as well as local, state, and federal codes, mandates, regulations, and statutes.
• Develop, maintain and periodically test contingency plans for weather related emergencies, blackouts or environmental threats.
• Develop and maintain contingency plans for all critical components within the facility infrastructures, establishing periodic tests on system or equipment failures that meet industry best practices.

Benefits

• Medical, dental, vision, life and global travel health insurance
• Income protection benefits: life insurance, short- and long-term disability programs
• Leave programs to support personal circumstances
• Retirement Savings Plan including employer match
• Paid time off, volunteer time off, 10 holidays and 2 well-being days
• Additional voluntary benefits available
• A comprehensive wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Executive