Sr Director, Executive Hospitality & Client Experience

K2 Services

2d•$175,000 - $185,000•Hybrid

About The Position

We are seeking an experienced hospitality leader to elevate executive, client, and workplace experiences across a national portfolio of professional office environments. This role is responsible for consulting, designing and delivering luxury-level hospitality programs that reflect the service standards of an industry leading luxury brand while supporting the unique needs of legal, advisory, and corporate environments. The ideal candidate combines luxury hotel experience, exceptional executive presence, elevated customer service expertise, and a passion for creating memorable customer experiences.

Requirements

8-10+ years of hospitality leadership experience.
Experience in luxury hotels, resorts, executive conference centers, private clubs, or premium hospitality environments.
Strong knowledge of food & beverage operations, catering, event execution, and guest services.
Proven experience delivering high-touch, white-glove customer experiences.
Exceptional communication, presentation, and relationship management skills.
Demonstrated ability to interact confidently with C-suite executives and high-profile clients.
Strong organizational, planning, and project management capabilities.
Bachelor’s degree in hospitality, Hotel Management, Food & Beverage Management, or related field preferred.

Nice To Haves

Luxury brands such as Ritz-Carlton, Four Seasons, St. Regis, Waldorf Astoria, Mandarin Oriental, or similar.
Experience supporting legal, consulting, financial services, or Fortune 500 corporate environments.
Forbes Five-Star or luxury service training experience.

Responsibilities

Lead executive hospitality and client experience programs across multiple locations.
Develop and maintain elevated service standards for executives, clients, and visitors.
Curate premium food, beverage, and catering experiences for meetings, events, and executive engagements.
Partner directly with senior executives and business leaders to anticipate and exceed service expectations.
Support the development of skills to deliver VIP visits, board meetings, leadership events, and client-facing programs.
Establish hospitality training, service protocols, and quality standards.
Support the development of vendor relationships and hospitality partnerships.
Monitor service performance, guest satisfaction, and continuous improvement initiatives.