Sr. Director, Enterprise Business Partner, Commercial & Growth (Hybrid - Acton, MA)

Insulet Corporation•Acton, MA

2d•Hybrid

About The Position

The Senior Director, Enterprise Business Partner – Commercial & Growth serves as the primary technology liaison to Insulet’s Commercial and Growth organizations, ensuring that global technology investments, platforms, and digital capabilities are tightly aligned with go-to-market priorities, customer experience objectives, and revenue growth strategies. This role leads the strategic partnership between the CTO organization and Commercial & Growth, translating business needs into actionable technology roadmaps, shaping demand, and positioning IT as a critical driver of commercial success. Execution and delivery are enabled through the CTO’s engineering and delivery teams.

Requirements

Strategic business partnership and relationship management
Strong understanding of commercial and marketing technology ecosystems (CRM, marketing automation, digital commerce, analytics, customer experience platforms)
Executive communication, decision framing, and stakeholder influence
Ability to translate commercial complexity into clear technology priorities
Financial and portfolio management acumen
Bachelor's degree with 18+ years of progressive, relevant experience or Master's degree with 12+ years of progressive, relevant experience. An equivalent combination of education and experience may be considered.
years in technology leadership, IT business partnership, or enterprise technology roles supporting commercial, marketing, or customer-facing functions.
Proven experience operating at an enterprise scale and partnering with senior business leaders.
Experience in complex, regulated environments (medtech, healthcare, pharma, or medical device preferred).

Nice To Haves

Experience with digital customer experience transformation or omnichannel engagement strategies
Experience with commercial operations in a global medtech or healthcare company
ITIL, PMP, or enterprise architecture certifications

Responsibilities

Serve as the trusted technology advisor to senior leaders across Commercial, Marketing, Sales, and Customer Experience.
Translate go-to-market objectives and commercial priorities into multi-year technology roadmaps and investment plans.
Proactively identify opportunities where technology can drive customer acquisition, retention, market expansion, and commercial operational efficiency.
Own technology demand intake, prioritization, and business case development for Commercial & Growth initiatives.
Evaluate trade-offs across cost, speed, risk, and market impact to drive informed investment decisions.
Ensure the initiative portfolio is aligned to enterprise architecture standards, CTO strategy, and business value.
Partner with architecture, engineering, and delivery teams to ensure solutions meet commercial and customer-facing requirements.
Champion adoption and value realization of CRM, marketing automation, digital commerce, sales enablement, analytics, and customer experience platforms.
Drive alignment between IT capabilities and commercial transformation goals (e.g., digital customer experience, personalization, omnichannel engagement, commercial analytics).
Frame options, implications, and trade-offs to support executive decision-making within Commercial & Growth.
Elevate engagement from transactional demand intake to enterprise-level strategy and value realization.
Represent Commercial & Marketing technology needs in cross-functional planning, governance, and prioritization forums.
Partners closely with the CTO who sets the overall EBP strategy, operating model, and enterprise-level alignment.
Partners with the Senior Director, Strategy & Operations (Chief of Staff), who owns the CTO operating rhythm, governance orchestration, and execution enablement.
Provides business context, demand priorities, and domain expertise, which are operationalized through the CTO delivery and engineering functions.