Sr Director, Engagement Management – Higher Education & Nonprofit

Workday•Atlanta, GA

1d•Hybrid

About The Position

Workday is the leader in enterprise-class, software-as-a-service (SaaS) solutions for managing global businesses. Our solutions combine the lower cost of ownership of SaaS with a modern approach to applications. Founded by PeopleSoft veterans Dave Duffield and Aneel Bhusri, Workday delivers Human Capital Management, Payroll, Financial Management and Student solutions for midsize and large organizations. The Senior Director of Engagement Management will be responsible for growing and managing a team of Engagement Managers, Project Directors, and Delivery Directors focused on successfully deploying our product solutions in our Higher Education & Nonprofit (HENP) practice. In addition, the Senior Director will work with our product strategy and management teams to ensure we’re developing the right service offerings to meet the needs of our customers. The Senior Director will work with sales leadership to develop business through positioning and selling services for new and existing customers. The Senior Director will be measured on customer retention, customer satisfaction, partner engagement, sales support, and revenue and margin goals.

Requirements

Experience (10+ years) successfully growing and managing a $20+ million professional services organization.
Experience (10+ years) managing and developing project managers in a matrix environment supporting multiple customers.
Experience (10+ years) in delivering large enterprise projects.
Ability to balance supporting their team and customer demands along with aggressive revenue and profitability objectives
Ability to leverage leadership skills to motivate and focus the regional organization on team and individual objectives.
Willingness to ‘roll up one’s sleeves’ and assist wherever needed.
Team player who will work across the organization and company to continue improving the way we serve our customers.
Proven consultative selling skills, with a focus on understanding customer needs, building relationships, and effectively communicating value to drive customer satisfaction, retention, and revenue growth.
Exemplary people management skills, with the ability to motivate and guide teams, foster a positive and productive work environment, and drive successful project completion and employee satisfaction.
Demonstrated executive presence, including strong communication, sales and presentation skills, confidence, and the ability to inspire and influence others.
Strong conflict management skills, including the ability to identify root causes, utilize effective communication strategies, and implement appropriate resolution techniques to foster a positive and productive work environment.

Nice To Haves

Ability to travel up to 50%.

Responsibilities

Hires, develops and retains a team of highly skilled Engagement Managers, Project Directors, and Delivery Directors dedicated to delivering the Workday suite of products including but not limited to HCM, Financials and Student and ensuring customer satisfaction with the Workday solution.
Lead the execution of the "Future of Delivery" for Higher Education, focusing on shifting institutions from legacy systems (Banner, Colleague, PeopleSoft) to a unified, AI-driven cloud environment.
Ensures that Engagement Managers, Project Directors, and Delivery Directors are meeting standards set forth in Workday’s implementation methodology.
Works across organizations to ensure we have a clear strategy and messaging regarding the role Workday, and our partners will play on Workday deployments.
Engages with our GSP team to help prioritize and ensure the completion of strategic initiatives key to making the HENP practice a success.
Serves as an Executive Sponsor on customer projects.
Delivers on quarterly customer retention, team utilization, forecasting, revenue and margin objectives.
Aligns with the Regional Sales Team to develop new subscription and professional service business; this includes but is not limited to active participation on prospect/customer opportunities.
Engages with the Regional Sales Team to ensure we’re properly positioning and selling our implementation, technology and education services and helps develop sales pursuit teams to support large opportunities.
Serves as the escalation point for resolving customer implementation issues.
Contributes to the strategic direction of the Professional Services organization through leading and participating on internal initiatives.
Promotes a positive working environment.