Sr Director E-Comm Digital Product Strategy

Medline•Northbrook, IL

10d

About The Position

Medline is a leading global manufacturer and distributor of medical supplies, serving healthcare providers, institutions, and consumers. Our digital and ecommerce platforms are critical to how customers discover, evaluate, purchase, and engage with Medline — and we are investing heavily in building best-in-class digital experiences across B2B and B2C. We are seeking a senior product leader to define and lead the future of Medline’s digital and ecommerce ecosystem, including Medline.com and a next-generation mobile app. This role will shape the strategy, experiences, and execution that deepen customer relationships and drive meaningful business results.

Requirements

Bachelor’s degree, with demonstrated pursuit of Business, Information Systems, Computer Science, or related fields in studies either undergraduate or post-graduate.
At least 8+ years in eCommerce/digital product or operations roles leading cross‑functional delivery of site experience outcomes.
At least 5+ years of people leadership (through managers), including goal setting, budgeting, and executive reporting.
Proven success leading large-scale ecommerce platforms or complex digital products (B2B and/or B2C).
Experience owning product strategy and roadmaps for web and mobile experiences.
Strong understanding of ecommerce fundamentals (discovery, search, merchandising, checkout, personalization, post-purchase experience).
Demonstrated ability to lead, inspire, and develop senior product and UX leaders.
Executive-level communication skills with the ability to influence across functions and levels.
Comfortable operating in complex, matrixed organizations.
Exceptional ability to synthesize customer insights, business goals, and technical constraints into clear product direction.
Passion for delivering outstanding customer experiences grounded in data and research.
Strong analytical thinking paired with design and UX intuition.
Ability to travel up to 10% for business purposes.

Nice To Haves

Advanced degree (MBA or relevant master’s)
Experience in healthcare, medical products, or regulated industries.
Experience launching or scaling mobile commerce apps.
Familiarity with enterprise platforms, complex catalogs, and pricing models.

Responsibilities

Define the end-to-end ecommerce and digital product vision for Medline.com and future mobile app experiences.
Create and maintain product strategies and multi-year roadmaps aligned with customer needs, business priorities, and platform capabilities.
Identify opportunities to improve acquisition, conversion, retention, loyalty, and long-term customer lifetime value across B2B and B2C audiences.
Build and lead a high-performing organization across Product Management, Product Strategy, and UX (Research & Design).
Establish strong product management and UX practices grounded in customer research, data, experimentation, and continuous learning.
Ensure experiences are intuitive, scalable, accessible, and differentiated in a competitive ecommerce landscape.
Develop a deep understanding of customer journeys across healthcare buyers, procurement teams, clinicians, and consumers.
Translate complex customer and business needs into clear product requirements, experiences, and prioritization decisions.
Champion a customer-first mindset across the organization.
Lead cross‑functional squads (Product, Technology, UX, Data/Analytics, Security) to deliver the roadmap on time and within budget.
Balance long-term strategic investments with immediate business needs and performance optimization.
Drive alignment and decision-making across multiple stakeholders with differing priorities.
Define success metrics (KPIs) for ecommerce and digital products, including conversion, engagement, revenue, and customer satisfaction.
Use data, experimentation, and insights to continuously optimize experiences and guide prioritization.
Communicate progress, insights, and outcomes clearly to executive leadership.
Oversee risk registers for site stability and core capability health; maintain contingency plans for peak periods and critical releases.
Manage key partners and platforms (e.g., commerce, identity, content, CDN/APM at a business level), holding vendors to contractual SLAs tied to our KPIs.
Ensure adherence to privacy, security, and accessibility standards and regional requirements for global markets.
Build and lead a high‑performing organization (managers and leads across site performance, experience operations, and core capability ownership).
Set clear objectives, develop talent, and promote a culture of customer‑first, data‑driven decision‑making and continuous improvement.