Sr. Director – Delivery

ERPA • Shaft, MD

4d • Onsite

About The Position

The Senior Director – Delivery is a strategic leadership role responsible for overseeing end-to-end execution of client projects, ensuring high-quality delivery, and driving customer success. This role combines strong program/project management expertise with leadership in resource planning, recruitment, presales support, and innovation initiatives including AI-driven solutions. ERPA is a client-centered IT services firm, modernizing and maximizing our clients investments in enterprise applications such as PeopleSoft, Workday, and cloud platforms such as AWS. Founded in 1999, ERPA stands for its guiding principles: Empathy, Responsibility, Passion, and Agility. We believe that through these principles we can provide the best environment for our employees and the best service and results for our customers. With over 500 consultants spanning across our business lines, we provide solutions that are scalable, responsive, and elastic. We understand the full solution lifecycle of enterprise applications and cloud platforms and provide managed services, managed projects, managed hosting, contract consulting, and consulting services.

Requirements

• 15+ years of experience in project/program management and delivery leadership.
• Proven track record of successfully delivering large and complex programs.
• Strong understanding of project management methodologies (Agile, Scrum, Waterfall, Hybrid).
• Experience supporting presales and business development activities.
• Demonstrated ability to lead global, cross-functional teams.
• Excellent communication, leadership, and stakeholder management skills.
• Applicants must be legally authorized to work in the United States on a full-time basis.
• We will not consider any applicants that require sponsorship for employment visa status either now or in the future.

Nice To Haves

• Exposure to AI/ML, automation, or digital transformation initiatives is a strong plus.

Responsibilities

• Own and drive the successful execution of complex, large-scale programs and projects across multiple clients.
• Ensure projects are delivered on time, within scope, and within budget while maintaining high quality standards.
• Establish and enforce delivery governance, methodologies, and best practices.
• Proactively manage risks, dependencies, and escalations to ensure smooth delivery.
• Drive continuous improvement initiatives to enhance delivery efficiency and client satisfaction.
• Provide hands-on leadership and oversight for delivery teams.
• Monitor project health through KPIs, dashboards, and performance reviews.
• Ensure alignment of project outcomes with business objectives and client expectations.
• Champion agile, hybrid, or traditional delivery methodologies as appropriate.
• Act as a senior point of contact for clients, building strong relationships and trust.
• Participate in executive-level discussions, status reviews, and steering committees.
• Ensure high levels of customer satisfaction and identify opportunities for account growth.
• Collaborate with sales and account teams in presales activities, including: Solution design and delivery approach definition, Effort estimation and resourcing models, Proposal development and client presentations.
• Provide thought leadership and domain expertise to help win new business.
• Support and contribute to AI-related projects, including automation and data-driven solutions.
• Identify opportunities where AI can enhance delivery efficiency or client outcomes.
• Collaborate with cross-functional teams to pilot and implement innovative solutions.

Benefits

• We provide a fair and equal employment opportunity for all employees and job applicants regardless of age, color, national origin, ancestry, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and/or expression, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed