Sr Director, Client Success

Carenet Health • San Antonio, TX

2d • Onsite

About The Position

Build lasting client partnerships and deliver measurable growth across Carenet's most strategic accounts. We are hiring for a Senior Director, Client Success, who will lead a portfolio of enterprise clients and mentor a team of Client Success Directors focused on driving retention, expanding existing partnerships, and delivering exceptional customer outcomes. If you thrive in leading high-performing teams, managing complex client portfolios, and turning strategy into results, we'd love to hear from you! This is an onsite role in San Antonio, Texas.

Requirements

• Bachelor’s degree required
• 12+ years of progressive experience in Client Success, Account Management, Healthcare Services, or related commercial leadership roles.
• Demonstrated success leading leaders and managing strategic client portfolios with revenue accountability.
• Proven experience delivering growth and retention outcomes across complex enterprise accounts in a BPO environment.
• Strong financial and business acumen including portfolio performance and commercial decision-making.
• Experience partnering with executive stakeholders and influencing enterprise decisions.
• Ability to build scalable operating models, governance processes, and organizational capabilities.
• Exceptional communication, executive presence, and stakeholder management skills.
• Strong analytical and strategic planning capabilities.
• Ability to travel up to 50% as needed to support client relationships, business objectives, leadership activities, and organizational priorities.

Nice To Haves

• Master’s degree preferred.
• Healthcare, payer, provider, or health services experience.
• Experience leading customer growth strategies within matrixed organizations.
• Exposure to enterprise transformation, customer operating models, or commercial excellence initiatives.

Responsibilities

• Works closely with Sales, Operations, and Product, you'll champion strategic account planning, foster executive relationships, and ensure consistent execution that strengthens client value and business performance.
• Leads multiple Client Success teams overseeing strategic client portfolios, with responsibility for retention, customer success, and revenue growth within existing accounts.
• Drives portfolio performance through renewals, client expansion, increased solution adoption, pricing optimization, and strategic account planning.
• Partners with Sales and cross-functional leaders to strengthen account governance, improve customer outcomes, and deliver sustainable business growth.
• Establishes scalable operating models, governance, and performance standards to ensure consistent execution across the Client Success organization.
• Builds executive client relationships, leads contract renewal strategies, develops high-performing leaders, and provides portfolio performance insights to executive leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior