Sr. Director Chief Risk and Compliance

Midland Credit Management, an Encore Capital Group Company•San Diego, CA

1d•$201,400 - $261,600•Onsite

About The Position

The Senior Director, Chief Risk & Compliance Officer (CRCO), is responsible for leading and overseeing Midland Credit Management’s regulatory compliance and risk management programs. This executive role ensures compliance with applicable consumer protection laws governing the company’s core business, as well as emerging regulatory requirements associated with expansion into new or adjacent lines of business. The CRCO designs, implements, and continuously evolves the company’s Compliance Management System (CMS) and Enterprise Risk Management (ERM) framework, including risk assessments, reporting, education, and governance. This position works closely with Enterprise Risk Management, the Board of Directors, executive leadership, regulators, and business partners to ensure the organization proactively identifies, manages, and mitigates risk while maintaining compliance with state and federal regulations. Acting as both architect and steward, the CRCO provides strategic leadership and day-to-day oversight of risk and compliance programs, ensuring they scale effectively with business growth and regulatory complexity. In execution, this person will need to be able to respond to changing regulations, market conditions, and emerging risks. Direct reports: The CRCO manages a global team of 20+ Risk and Compliance professionals (US, Costa Rica, India)

Requirements

Current authorization to work in the United States on a full-time basis.
Bachelor's degree in Business, Law, or Finance.
10+ years of experience developing compliance programs and frameworks in multiple areas including FDCPA, FCRA, SCRA, GLB, ECOA, EFTA and Data Security and Privacy, particularly as applied to debt servicing and collections.
Subject matter expertise in all areas of collections, lending and consumer protection laws and regulations.
In-depth knowledge of compliance and risk management principles and tools.
Regulatory knowledge of laws and regulations of this industry.
Deep understanding of the debt collection industry and business operations.
Strong analytical and operational skills to include the ability to assess complex data, identify patterns, and make informed decisions.
Excellent relationship-building and communication skills including engagement with regulators.

Nice To Haves

Master's or Advanced degree.
CRCM (Certified Regulatory Compliance Manager) certification.
RMAi (Receivables Management Association International) certification.
CCO ( Chief Compliance Officer ) certification.
Excellent written and verbal skills to convey risk and compliance information clearly to all stakeholders, from employees to the board of directors and regulatory bodies.
The capacity to identify problems and develop effective solutions to mitigate risks and ensure compliance.
Proficiency in managing projects related to implementing risk and compliance programs.
Ability to positively influence outside entities, including regulators.
Demonstrated ability to work within a matrix organization and managing teams across multiple geographies.

Responsibilities

Develop and manage the Midland Credit Management Compliance Management System (CMS) program to ensure effective governance, monitoring and continuous improvement of compliance activities.
Design and oversee CMS governance including through Board and Compliance Committee engagement
Establish and maintain company-wide standards, policies, and procedures
Develop appropriate training, education, and awareness programs
Oversee design and maintenance of compliance testing program including partnering with the business on remediation and report results to senior management and the Board of Directors
Establish and maintain protocols for monitoring and reviewing complaints and disputes to improve consumer experience and business process.
Maintain Chief Compliance Officer certification and debt buyer certification with Receivables Management Association International (RMAi) and oversee the company’s compliance with RMAi certification standards.
Develop and maintain enterprise-wide risk management program aligned with Encore Capital Group and its subsidiaries.
Develop comprehensive risk registers and risk assessments in partnership with all business and functional areas
Advise business and functional leadership on how to consider and manage risk while planning business strategy and operations
Design senior-level and MCM and Encore Board-level risk reporting
Design necessary risk related training and guidance to relevant employees
Owns MCM’s risk governance review and approval process for all company AI initiatives and participates in the overall company AI Center of Excellence
Serve as a strategic partner with business and support functions to identify and controls risks including legal and regulatory associated with business strategy, projects, and operations.
Advise business on design and establishment of First Line of Defense program to ensure business and functional areas are establishing appropriate oversight of operations and activities including monitoring and reporting to senior management
Coordinate examination of compliance programs with external authorities (e.g. CFPB, State and Federal agencies).
Maintain relationships with key regulators.
Develop enterprise-wide compliance issue and risk incident tracking and aggregation processes.
Advise business on management and remediation of compliance issues and risk incidents.
Track issues and perform related reporting including appropriate senior-level escalation
Leverage corporate resources within the Legal and Corporate Government Affairs team to monitor regulatory change.
Participate in review of proposed legislation and Encore's response.
Partner with businesses to drive implementation of new or changed laws and regulations.
Perform other duties, as assigned.
Management of direct reports (reporting to the role)

Benefits

Competitive salary.
Monthly incentives or annual bonus.
Paid training and development programs.
MCM Academy.
Promote-from-within philosophy.
Formal company-wide awards and prizes like all-inclusive vacations.
Tuition Assistance.
Comprehensive healthcare plans and options.
Fitness membership reimbursements.
Weight watchers.
Wellness rewards Program.
Up to eight hours of paid time off each year to volunteer.
Volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
Retirement Savings.
Company paid leave for new family support.
New parent flex time.
Child back-up care options.
Company-sponsored team-building events, such as holiday celebrations and department outings.
Paid and floating holidays.
Generous paid-time-off.
Wide array of wellness and mental health initiatives.
Support volunteerism, and environmental efforts.
Encourage employee education through leadership training, skill-building, and tuition reimbursements.