Sr. Director, Chief of Staff, President Office

SCAN Health Insurance • Long Beach, CA

1d • $177,500 - $256,880 • Hybrid

About The Position

The Chief of Staff manages the office of the assigned division, supporting the Executive/C-suite in running division strategy and operations. The role serves as a strategic advisor and counsel to divisional executives and keeps leaders aligned on core tasks and messaging across departments.

The position leads cross-department strategic initiatives, advises senior leaders, improves executive decision-making processes, and addresses business issues before they reach the divisional Executive/C-suite. It supports relationships with employees, members, business partners, and the community; represents executives at meetings and events; and prepares communications on their behalf.

The role also facilitates strategic planning and policy development, oversees business research and analysis, identifies healthcare industry practices and opportunities, and manages cross-functional and division-wide projects. It provides business counsel, coordinates special projects, maintains staff, and develops timely reports on milestones and challenges for the President Office. SCAN seeks candidates curious about AI and its potential to transform operations and member service. The role also supports SCAN’s Vision and Goals and performs other duties as assigned.

Requirements

• Bachelor’s degree or equivalent experience.
• Demonstrated expertise in executive-level management and leadership.
• Demonstrated strategic thinking and planning for short- and long-range goals.
• Strong analytical and management skills.
• Expert knowledge of business operations at the strategic level.
• Excellent project management skills, including experience expediting large and/or long-term projects.
• Excellent problem-solving skills and the ability to find creative solutions when answers are unclear.
• Highly developed oral and written communication skills, including the ability to convey information clearly and concisely; strong platform and presentation skills.
• Strong understanding of systems in a managed care setting.
• Ability to meet with and present information effectively to boards, clients, regulators, and other stakeholders.
• A background check is required.

Nice To Haves

• Seven or more years of experience in Managed Care with increasingly responsible management experience in the healthcare industry (preferred).
• Curiosity about AI and its potential to transform operations and member service.

Responsibilities

• Lead strategic initiatives aligned with Executive Leadership’s mission, partnering across departments.
• Act as a point of contact for Executive Leadership to align senior leaders.
• Help leaders improve the use of time, information, and decision processes; solve problems, mediate disputes, and address business issues before escalation to the divisional Executive/C-suite.
• Support executives in building and maintaining relationships with employees, members, business partners, and the community, and provide a communication framework connecting executives with stakeholders.
• Represent the divisional Executive/C-suite at meetings and events, and prepare and deliver communications on their behalf.
• Consult executives and senior leadership to determine and prioritize business strategies; facilitate strategic planning and company policy development.
• Oversee research and analysis of business issues, develop insights, and present recommendations for executive decision-making.
• Share healthcare industry best practices, products, services, and partnerships to inform strategic initiatives.
• Manage cross-functional and division-wide projects, convene stakeholders, identify and allocate resources, and drive projects to expected results.
• Advise executives on significant organizational matters and provide an unbiased, broad perspective on business issues and opportunities.
• Coordinate and perform special projects as needed.
• Maintain staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; and developing personal growth opportunities.
• Develop timely reports for the President Office on major milestones and challenges.
• Support the achievement of SCAN’s Vision and Goals and perform other duties as assigned.

Benefits

• Annual employee bonus program.
• Robust wellness program.
• Generous paid time off, 11 paid holidays per year, one floating holiday, birthday off, and two volunteer days.
• 401(k) retirement savings plan with employer match.
• Employee recognition program.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior