Sr. Director, Centralized Operations

United Fidelity Bank

About The Position

About the Role AutoNation is transforming its standalone used car platform, AN USA, to build a next-generation, digitally enabled, centrally coordinated operating model. The Sr. Director, Centralized Operations will lead the design and execution of core operational processes across the AN USA store network. This role will ensure seamless integration between digital experiences, centralized workflows, and in-store operations — creating a unified, scalable customer journey. This leader will architect how online, Central BDC, vehicle acquisition, financing, and store execution connect into one cohesive operating system. Why This Role Matters AN USA is the proving ground for AutoNation’s future used car growth platform. The Sr. Director, Centralized Operations will define how digital, centralized intelligence, and in-store execution operate as one system — directly impacting growth, profitability, and scalability.

Requirements

10+ years leading operations in multi-location retail, automotive, or marketplace environments
Experience designing and scaling centralized operating models – ideally in the auto retail space
Strong familiarity and experience with auto dealership operations
Strong cross-functional leadership across Product, Tech, and Field teams
Deep understanding of customer journey design and operational process flow
Data-driven operator with strong execution discipline

Nice To Haves

Automotive retail or omni-channel experience preferred

Responsibilities

Design & Operationalize the AN USA Operating Model
Define and implement standardized operating processes across the AN USA network
Ensure seamless integration between digital retail, centralized teams, and store operations
Translate strategic initiatives into practical, scalable workflows
Sales & Omni-Channel Integration
Design operational workflows for digital retail including online-to-store handoffs
Define appointment scheduling and vehicle availability confirmation processes
Ensure customer data continuity across systems and eliminate friction
Credit Process Integration (In Partnership with AN Finance & Technology)
Partner with AutoNation Finance (ANF) and internal Technology teams
Define operational requirements for online pre-qualification and credit workflows
Ensure seamless handoffs between digital, Central BDC, and store processes
Eliminate duplicate data entry and customer friction
Central BDC Integration (In Partnership with BDC Leadership)
Partner with leaders building the Central BDC model
Define lead routing logic and escalation pathways
Ensure clean transitions and accountability across centralized and field teams
Define, measure and improve store performance on transferred leads
WBYC (We’ll Buy Your Car) Process Ownership
Design and operationalize new vehicle purchase processes including remote inspections and digital contracting
Define execution standards and ensure consistent adoption across stores
Align WBYC processes with centralized pricing and inventory strategy
Vehicle Allocation & Inter-Market Execution
Operationalize inter-store vehicle allocation and transport workflows
Ensure centralized pricing and allocation decisions are executed consistently and cost-effectively
Define processes supporting pooled inventory and inter-market transfers
Leadership & Cross-Functional Alignment
Lead Senior Operations Managers and partner with Product, Technology, AN Finance, Central BDC, Pricing & Inventory, Central HQ functions (e.g., Legal, Compliance, BOS) and Field Leadership
Represent the voice of the field in cross-functional planning
Ensure new processes are documented, rolled out, optimized, and scaled

Benefits

Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

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