Sr Director Business Operations - FT - All - Administration @ MV
About The Position
El Camino Health is hiring a Senior Director of Business Operations to provide strategic and operational leadership across assigned healthcare services. The position serves as an operational business partner to leaders, supporting strategic planning, financial modeling, growth and performance initiatives, and decisions about activating, deactivating, consolidating, or repurposing services. It also serves as the operational leader for Los Gatos Hospital readiness, including workflow redesign and operational optimization. The role partners with Finance to develop multi-year operating and capital plans and coordinates annual budget development and management. It analyzes volume and financial variances, identifies operational drivers, supports corrective action planning, and promotes fiscal accountability. The position develops an enterprise workforce planning model aligned with growth and service expansion, supports recruitment pipeline planning, standardizes workflows, and leads readiness planning for new facilities and expanded capacity. The Senior Director collaborates with physicians, nursing, ancillary, clinical, and administrative leaders to align operations, patient care, and financial sustainability. The role establishes dashboards for operational, financial, quality, and access metrics; leads performance improvement initiatives using Lean principles; monitors operational risks; and ensures compliance with regulatory, accreditation, safety, and enterprise policy requirements. It also supports facility transition planning in accordance with OSHPD and other applicable requirements. This is a full-time position with an FTE of 1 and 80 scheduled bi-weekly hours. The listed salary range is $108.94–$163.42 USD per hour. The physical work is primarily sedentary, with occasional walking and standing and occasional lifting or carrying of up to 10 pounds. El Camino Health is an equal opportunity employer and provides reasonable accommodations to qualified individuals with disabilities unless doing so would create an undue hardship or an unmitigable direct threat.
Requirements
- Bachelor’s degree in a healthcare-related field or discipline from an accredited college or university.
- At least 10 years of progressive healthcare leadership experience, including operational and financial oversight of complex clinical or hospital-based service lines.
- At least 5 years in a senior leadership role at Director level or above, with responsibility for multi-department or enterprise-wide operational management.
- Demonstrated experience partnering with Finance on operating and capital budget development, pro forma modeling, and long-range financial planning.
- Experience leading business planning for service line growth, facility expansions, or activation of new clinical programs.
- Experience building and implementing workforce planning models aligned with service demand and growth projections.
- Experience supporting large-scale operational readiness initiatives, such as new facility openings, major expansions, or workflow redesign.
- Demonstrated success leading cross-functional initiatives involving physicians, clinical leaders, and administrative stakeholders.
- Strong background in performance improvement methodologies, including Lean, Six Sigma, or equivalent, with process redesign and throughput optimization experience.
Nice To Haves
- Master’s degree in a healthcare- or business-related field.
- Lean/Six Sigma certification or equivalent performance improvement credential.
- Project Management Professional (PMP) certification.
Responsibilities
- Serve as the operational business partner to assigned leaders, supporting strategic planning, financial modeling, and growth and performance initiatives.
- Support decisions regarding activation, deactivation, consolidation, or repurposing of services.
- Lead operational readiness for Los Gatos Hospital, including workflow redesign and operational optimization.
- Partner with Finance to develop multi-year operating and capital plans.
- Coordinate development and management of annual operating and capital budgets.
- Analyze volume and financial variances, identify operational drivers, and partner with Finance on corrective action plans.
- Promote fiscal management and variance accountability across departments.
- Build and implement an enterprise workforce planning model aligned with projected growth and service expansion.
- Support recruitment pipeline planning with HR and clinical leadership.
- Streamline and standardize operational workflows to improve efficiency, throughput, and quality.
- Lead operational readiness planning for new facilities and expanded service capacity.
- Partner with physicians, nursing, ancillary leaders, and administrative teams to align operations.
- Coordinate clinical and operational leaders to support patient care excellence and financial sustainability.
- Facilitate collaboration between operations and Finance for transparent performance reporting and action planning.
- Participate in dyad and triad leadership structures to drive accountability and shared outcomes.
- Establish and maintain dashboards tracking operational, financial, quality, and access metrics.
- Lead performance improvement initiatives to enhance service efficiency and patient outcomes.
- Apply Lean management principles to redesign processes and eliminate waste.
- Monitor operational risk and implement mitigation strategies.
- Ensure compliance with regulatory, accreditation, and safety standards.
- Support facility transition planning in accordance with OSHPD and other applicable requirements.
- Ensure operational policies and procedures align with enterprise standards.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
