Sr. Director Business Operations, Revenue Cycle

AMSURG•Remote,

5d•Remote

About The Position

The Sr Director, Revenue Cycle is responsible for building successful business relationships with Operations and Center leadership and lead revenue cycle executive level discussions to help operations understand and improve revenue cycle performance. Position also acts as internal liaison with CBO to identify and bring to resolution areas of opportunity to improve yield. This role includes the management and development of direct reports through ongoing skills development, coaching, and hands-on problem-solving.

Requirements

Proficient in the Microsoft Office suite, with strong Powerpoint skills, Excel capabilities including pivot tables and data analysis functions.
Familiar with Power BI for consuming and analzying data.
Adept at leveraging common AI tools to improve productivity and enhance analytical output.
Role requires travel as needed, anticipated up to 35% to Center locations and corporate headquarters.
A Bachelor’s degree from an accredited college or university preferred with 5-10 years of healthcare experience in the field or a related area is required.
Minimum of five (5) years’ experience in managing in a multi-site healthcare system preferred.

Responsibilities

Foster effective, trust‑based relationships with critical stakeholders, including the SVP & VP of Operations, Director of Operations, Center Administrators, and Physician Partners.
Lead business operations leaders to facilitate effective meetings, strengthen cross‑functional collaboration, and drive performance improvement.
Provide leadership and ongoing refinement to the RCM Monthly Operating Review process, ensuring clear KPI reporting, visibility into claims follow‑up and denial management efforts, and identification of strategic, actionable opportunities for operational improvement.
Monitor operational analysis and trend reports to identify process improvements that positively impact RCM KPI’s.
Foster clear, consistent communication with RCM counterparts, CBO leadership, and cross‑functional teams to drive alignment and ensure successful implementation of operational improvement plans.
Create PowerPoint materials and reporting summaries that clearly communicate operational performance and financial health. Translate RCM billing performance impact on Financial statements.
Lead and develop staff through intentional coaching, performance management, and clear expectations, fostering a culture of growth, accountability, and high performance.
Implement leadership‑directed policies, goals, and operational expectations to ensure full compliance.
Champion consistent adherence to corporate standards and procedures across all teams and assigned Centers
Serve as escalation point for CBO Centers assigned to your team ensuring consistent communication and service excellence.
Work independently and collaboratively with peers to execute strategic and operational plans and lead special projects and perform additional assignments as requested.