Sr Dir, Sales Training (Armis/Vez)

ServiceNow•New York, NY

1d•$220,300 - $396,500•Hybrid

About The Position

This role involves working across the organization to create a differentiated, self-service customer experience. The individual will actively engage in and drive the ongoing cross-team effort to select and build on the right platform. Responsibilities include coordinating and managing the central plan for content management, process development, and experience/recognition design. The role also entails creating and managing the Training @ Scale roadmap, collaborating closely with IT, curriculum development, certification, and training application development to launch and continuously enhance the online, self-service product. Additionally, the position will contribute to the design and execution of a pricing, licensing, and revenue model that aligns with corporate goals and the overall Customer Success portfolio, and design and execute internal and external customer feedback loops to encourage rapid iteration, experimentation, and innovation.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
5+ years in complex global program management with demonstrated cross-functional experience
Ability to influence and lead a diverse set of stakeholders
Strong communication and presentation skills
Proven ability to develop comprehensive program parameters, project plans, and release roadmaps
5+ years working with cloud platform technologies
5+ years working with cloud platform customers, preferably with training or implementation experience
Proven ability to collaborate and build relationships at all levels of the organization

Nice To Haves

Demonstrated product management and product strategy preferred.

Responsibilities

Work across the organization to create a differentiated, self-service customer experience
Actively engage in and drive the ongoing cross-team effort to select and build on the right platform
Coordinate and manage the central plan for content management, process development, and experience/recognition design
Create and manage the Training @ Scale roadmap, collaborating closely with IT, curriculum development, certification, and training application development to launch and continuously enhance the online, self-service product
Contribute to the design and execution of a pricing, licensing, and revenue model that aligns to corporate goals and the overall Customer Success portfolio
Design and execute internal and external customer feedback loops to encourage rapid iteration, experimentation, and innovation