Sr. Digital Product Owner (Mobility)

Hyundai Capital•Irvine, CA

1d•Hybrid

About The Position

The Sr. Digital Product Owner serves as a senior individual contributor responsible for leading complex digital product initiatives that support dealer, customer, and business outcomes across assigned product lines or digital platforms. This role owns and prioritizes product backlogs, shapes business requirements, influences roadmap execution, and makes product decisions within assigned scope to maximize value, adoption, and operational effectiveness. The role partners with product, technology, operations, compliance, and business leadership to translate strategic objectives into actionable product features, manage dependencies and risks, and drive successful delivery across Agile and cross-functional teams. This role also provides product expertise, functional guidance, and business case support to advance HCA’s digital product strategy.

Requirements

Minimum 8 years of progressive experience in digital product ownership, product management, business strategy, or related roles, including experience supporting customer-facing, dealer-facing, employee-facing, partner-facing, or internal digital platforms.
Experience working in Agile or hybrid delivery environments with ownership of product backlogs, requirements, user stories, acceptance criteria, and cross-functional delivery.
Experience leading product launches, release readiness, UAT, implementation, adoption planning, or process improvement initiatives.
Bachelor’s degree in Business, Information Systems, Computer Science, Product Management, or a related field required.
Advanced knowledge of digital product ownership, Agile delivery, backlog management, user story development, acceptance criteria, release readiness, and product lifecycle practices.
Strong business judgment with the ability to translate strategic objectives into product priorities, business requirements, and measurable outcomes.
Ability to independently assess complex product issues, evaluate tradeoffs, recommend solutions, and make informed product decisions within assigned scope.
Ability to influence roadmap priorities, product sequencing, and delivery tradeoffs using business value, user impact, risk, and strategic alignment.
Strong cross-functional influence skills with the ability to align business, technology, operations, compliance, vendor, and leadership stakeholders without direct authority.
Ability to manage complex product backlogs, competing priorities, dependencies, risks, and delivery timelines in a fast-paced environment.
Strong communication and presentation skills, including the ability to communicate product strategy, roadmap priorities, risks, decisions, and performance insights to senior stakeholders.
Working knowledge of digital platforms, CRM systems, business process management, digital workflows, automation, system integrations, and product tools such as Jira, Confluence, PowerPoint, Excel, Visio, or similar tools.

Nice To Haves

Automotive, captive finance, financial services, dealer operations, CRM, sales enablement, or commercial portal experience preferred.
MBA or advanced degree preferred.
Agile, SAFe, Scrum Product Owner, Product Management, Six Sigma, or related certification preferred.
Salesforce, CRM, digital platform, or relevant technology certifications a plus.

Responsibilities

Partner with product managers, business leaders, stakeholders, and end users to assess business needs and translate them into clearly defined product requirements, epics, user stories, acceptance criteria, and supporting artifacts.
Own and continuously refine complex product backlogs, ensuring priorities are aligned to business value, end-user impact, technical dependencies, risk, compliance requirements, and strategic objectives.
Make recommendations and product decisions related to feature prioritization, sequencing, acceptance criteria, tradeoffs, and release readiness within assigned product scope.
Lead story elaboration and provide product direction and clarification to delivery teams throughout sprint and release lifecycles.
Ensure requirements consider applicable security, privacy, regulatory, accessibility, audit, performance, reliability, and scalability standards.
Maintain backlog readiness by ensuring epics, features, user stories, acceptance criteria, and Definition of Ready/Done are well-defined and actionable.
Serve as a senior product liaison across business, technology, operations, compliance, UX/design, support, and leadership stakeholders to align priorities and drive delivery of assigned digital product initiatives.
Provide functional guidance, coaching, and best-practice support to less experienced Product Owners, Business Analysts, and delivery partners.
Partner with UX/design teams to define user experience requirements, validate customer, dealer, employee, partner, or business user needs, and ensure solutions are intuitive, scalable, and aligned with product strategy.
Facilitate stakeholder alignment by setting expectations, negotiating scope, resolving ambiguity, and managing competing priorities across cross-functional groups.
Conduct stakeholder reviews and product demos, gather feedback, and incorporate insights into roadmap, backlog, and prioritization decisions.
Work closely with Scrum Masters and delivery teams to support sprint planning, refinement, execution, review, and retrospective activities.
Lead product-level decision-making to remove ambiguity, manage risks, and keep delivery focused on business outcomes.
Partner with the Director, Product Managers, and business leaders to shape and execute product roadmap priorities, strategic initiatives, and digital product vision for assigned product lines or platforms.
Provide product insight, business domain knowledge, user feedback, and performance data to influence roadmap decisions and investment priorities.
Translate strategic objectives into measurable product outcomes, feature priorities, business requirements, and delivery plans.
Develop or contribute to business cases, opportunity assessments, and recommendations that support product strategy, adoption, and operational efficiency.
Identify opportunities to enhance the customer, dealer, employee, partner, or business user experience, streamline processes, reduce friction, and improve digital channel performance.
Lead go-to-market readiness, adoption planning, stakeholder communications, and training enablement for assigned digital product launches across applicable markets, channels, or user groups.
Partner with business, operations, training, support, IT, QA, DevOps, and change management teams to ensure launch plans, communications, training materials, and operational readiness activities are aligned and complete.
Translate customer, dealer, employee, partner, or internal stakeholder feedback into actionable product insights, recommendations, and backlog priorities.
Validate product readiness through UAT, stakeholder signoffs, operational preparedness, and release acceptance activities.
Monitor product success metrics, including adoption, conversion, cycle time, NPS/DSS/CSAT, cost-to-serve, defect trends, and user feedback, to inform continuous improvement.
Communicate product progress, launch readiness, risks, adoption trends, and performance insights to stakeholders and leadership.
Partner with architects, IT leads, UX, data, security, platform, operations, and vendor teams to ensure product solutions are feasible, scalable, secure, and aligned with roadmap priorities.
Identify, manage, and communicate cross-team, cross-platform, and vendor dependencies, proactively mitigating delivery risks and escalations.
Influence internal and external partners to align delivery commitments, integration requirements, timelines, quality expectations, and product outcomes.
Manage vendor and partner relationships within assigned product scope to support delivery, issue resolution, performance expectations, and continuous improvement.