Sr. Digital Associate

Bank of America•Charlotte, NC

2d•Hybrid

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for supporting the delivery and health of digital capabilities or processes through project management and operations support. Key responsibilities include closely collaborating across different stakeholders and functions, executing on direction from day-to-day leaders, developing digital features, preparing for go-to-market, monitoring post-launch health, and analyzing Key Performance Indicators (KPIs) performance. Job expectations include applying knowledge and digital acumen to define and deliver solutions that solve business problems. Bank of America’s Digital Platform team is seeking a strategic and data-driven Sr. Digital Associate to accelerate decision-making across our Mobile App, Online Banking, and virtual financial assistant (Erica). This high-impact role interfaces directly with business leaders to deliver actionable insights, forward-looking intelligence, and frameworks that shape the future of our digital platforms.

Requirements

2+ years of relevant experience
Strategic thinker with strong tactical planning and project management skills
Proficient in diagnosing complex problems and anticipating potential problems
Familiarity with digital and financial services businesses
Excellent communication, presentation, and story-telling skills, including the ability to interface with all levels of the organization, leveraging advanced written, verbal and presentation skills
Self-motivated problem solver with a strong work ethic and ability to manage multiple priorities
Resourceful and solution-oriented with a “can-do” attitude
Strong SQL expertise; experience with Python or other automation/data analysis tools strongly preferred
High School Diploma / GED / Secondary School or equivalent

Nice To Haves

Collaborative team player who fosters inclusivity and builds strong relationships
Has a track record of maximizing impact, being reflective and inspiring others to do their best work
Passionate about evolving technical skills and staying ahead of industry trends
Clear communicator who distills complex topics into digestible insights
Adaptable and resilient in fast-paced environments
Knowledge of Consumer Banking and financial services, accounts, and product types preferred
Experience with enterprise visualization tools, Tableau & MicroStrategy
Experience understanding Digital Banking Products and Mobile App operations

Responsibilities

Delivers world-class software solutions within time, scope, and budget by following established project management practices, such as planning, supervision, risk mitigation, and issue resolution
Provides ongoing operational support by ensuring the day-to-day health of digital capabilities, including resolving defects, routing complaints, and monitoring performance metrics
Ensures all policies, procedures, and processes are followed when delivering software solutions
Drives Agile routines including increment planning, standups, grooming, and retrospectives
Communicates effectively and in an engaging manner with stakeholders, partners, and teammates
Builds and maintains relationships across stakeholders and partners in order to effectively navigate the bank and ensure successful delivery of assigned work
Acts independently, when proactively actioning on guidance and feedback
Deliver diagnostic analysis of platform adoption, engagement, and capability performance for executive audiences.
Lead strategic analyses and present recommendations that influence business direction.
Build end-to-end models and solutions to support business cases, strategic planning, and client experience optimization.
Drive the design, implementation & support of our data systems, including interactive models/visualizations and self-service analytics to support business intelligence and decision making.
Prepare and complete action plans; implementing production, productivity, and quality standards; resolving problems; identifying trends; determining system improvements; implementing change.
Evaluate and integrate cutting-edge tools to enhance decision-making and business processes.
Translate strategy into actionable goals for performance, growth, and planning.
Collaborate across teams to drive digital adoption, engagement, personalization, and deepening