Sr. Dialer Technical System Administrator (Alveria/Noble)

Techstra Solutions•Pittsburgh, PA

37d•Onsite

About The Position

This role supports banking related campaigns and provides technical support to multiple groups based in various locations. The technical system administrator is a key part of the team, ensuring that dialer systems run efficiently, meet regulatory requirements, and support high‑volume call center operations. The Sr. Alvaria/Noble Dialer Technical System Administrator position is responsible for managing and maintaining enterprise-scale dialers, ensuring optimal performance, compliance, and integration with other systems. This role will identify and research data anomalies, partner closely with business leaders to understand day-to-day operations, and assess the impact of upcoming initiatives. Strong collaboration across business and technology teams is critical to success.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field.
8+ years of experience with call center outbound dialer technologies.
Analytical & Problem‑Solving: Ability to interpret data, make data‑driven decisions, and troubleshoot complex systems.
Collaboration: Work closely with IT, call center operations, and compliance teams to align technical strategy with business goals.
Strong troubleshooting background in contact center technologies, including Verint and Alvaria.
Hands-on experience with Alvaria or Noble outbound dialer platforms, dialer configurations, and list management experience required.
Strong analytical and problem-solving skills, particularly in outbound dialer environments.
Experience with contact center platforms (Genesys, Avaya, Verint, NICE, Aspect).
4+ year of hands-on Linux OS experience (RHEL 7+ preferred) with detailed knowledge of software installation and network troubleshooting.
2+ years PostgreSQL and transact psql experience.
Experience with ServiceNow, Archer, and Postgres databases.
Strong communication skills with the ability to lead discussions and host meetings.
Ability to support production changes after hours, including nights/weekends, and participate in business continuity events.
Working knowledge of Windo.s Server and Microsoft Internet Information Services.
Working knowledge of regulatory and compliance requirements related to dialer operations such as TCPA, FDCPA, Do Not Call, and other compliance frameworks.

Nice To Haves

Experience with CyberArk preferred.

Responsibilities

Work closely with Alvaria vendor resources to perform system upgrades and enhancements.
Make recommendations to improve call statistics and operational performance.
Partner with teams to resolve production issues.
Utilize advanced SQL to support forecasting, modeling, and performance optimization.
Identify and communicate opportunities to improve service levels; recommend and drive solutions.
Support business continuity events and provide after-hours and weekend support for releases and production changes.
Set up, configure, and maintain outbound dialing systems to support campaign execution.
Monitor call pacing, agent utilization, and system performance to improve connect rates and reduce dropped calls.
Diagnose and resolve dialer issues, coordinate with vendors or IT, and ensure system uptime.
Ensure seamless integration with CRM, Voice Infrastructure and other contact center tools, and maintain compliance with Corporate Security Policies.
Additional duties as assigned.