Sr. Developer, L2 Application Support

Genpact•Chicago, IL

1d•$55,000 - $68,500•Onsite

About The Position

Genpact is seeking an L2 Application Support Analyst to provide advanced functional and technical support for applications crucial to Property & Casualty (P&C) insurance operations. This includes systems for policy administration, claims, billing, underwriting, and rating. The role involves detailed incident analysis, root cause identification, issue resolution, collaboration with L3/engineering teams, and ensuring overall system stability and adherence to Service Level Agreements (SLAs). Genpact is at the forefront of AI and digital innovation, transforming how businesses operate with solutions like their AI Gigafactory. If you thrive in a fast-paced, innovation-driven environment and are passionate about cutting-edge AI solutions, this is an opportunity to make a significant impact.

Requirements

Bachelors in Computer Engineering, Computer Science, Information Technology, or Masters in Software Engineering.
Oracle Fusion Middleware (FMW) 11g Forms Developer - Oracle
Proficient in English Language (C2 level).
Experience with Agile Methodology.
Experience with Automated Testing.
Experience with Client Relations.
Experience with Collaboration Tools.
Experience with Design Thinking.
Experience with Executive Presence.
Experience with Inclusion.
Experience with Oracle.
Experience with Oracle Application Express (APEX).
Experience with Oracle Apps Financials.
Experience with Oracle SCM.
Experience with Oracle Transactional Business Intelligence (OTBI).
Experience with PeopleSoft Administration.
Experience with Personal Effectiveness.
Experience with R12 - Manufacturing.
Experience with Siebel CRM Systems.
Experience with Storytelling.

Responsibilities

Provide Level 2 support for P&C insurance applications including Policy Administration, Claims Management, Billing & Payments, and Underwriting & Rating.
Analyze, troubleshoot, and resolve medium to complex production issues escalated from L1 support.
Perform root cause analysis (RCA) and document permanent fixes.
Support batch jobs, integrations, and interfaces (inbound/outbound feeds).
Monitor application health, logs, and alerts to proactively identify risks.
Manage incidents and service requests through ITSM tools (ServiceNow, JIRA, Remedy, etc.).
Ensure adherence to SLA and compliance requirements.
Participate in problem management and continuous improvement initiatives.
Support change deployments, release validation, and post-deployment verification.
Coordinate with L3 teams, vendors, and business users during critical incidents.
Understand P&C insurance workflows including new business, renewals, endorsements, claims lifecycle, cancellations, reinstatements, and premium calculation/billing.
Interpret business rules related to coverages, deductibles, limits, endorsements, and regulatory rules.
Support business users by providing timely resolution and clear communication.
Create and maintain runbooks, SOPs, and knowledge articles.
Document known issues, workarounds, and system behavior.
Participate in knowledge transfer sessions with L1 and L3 teams.