Sr. Desktop Support Specialist (Apple/IOS Support)
About The Position
GDIT is seeking a Sr. Desktop Support Specialist with a focus on Apple/iOS support. This role involves providing technical support to end-users on Apple iOS devices (iPhones, iPads) and macOS systems. A key aspect of this position is delivering executive support services, which includes rapid troubleshooting, meeting setup, and high-priority technical assistance for senior leadership. The specialist will be responsible for troubleshooting and resolving hardware, software, and networking issues, as well as assisting with the setup, configuration, and management of Apple and iOS devices. Support and administration of mobile device management (MDM) solutions like Jamf, AirWatch, and Intune are also crucial. The role requires performing regular maintenance, security updates, and system optimizations, and educating end-users and executives on best practices for using iOS, macOS, and collaboration tools (Teams, Zoom, Office 365). Maintaining an accurate inventory of Apple hardware, peripherals, and software licenses, collaborating with IT team members on projects, and documenting troubleshooting processes are also key responsibilities.
Requirements
- Proven experience as a Desktop Support Technician or in a similar IT support role.
- Strong expertise in Apple iOS and macOS environments (executive support experience strongly preferred).
- Familiarity with troubleshooting techniques for Apple hardware, software, and peripherals.
- Knowledge of mobile device management (MDM) tools (Jamf, AirWatch, Intune).
- Ability to explain technical concepts to non-technical and executive users with clarity and professionalism.
- Excellent problem-solving, multitasking, and organizational abilities.
- Strong communication skills and a customer-first mindset.
- US Citizenship Required
- Public Trust/Other Required: BI Full 6C (T4)
Nice To Haves
- Certifications such as Apple Certified iOS Technician (ACiT) or Apple Certified Support Professional (ACSP) are a plus.
Responsibilities
- Provide technical support to end-users on Apple iOS devices (iPhones, iPads) as well as macOS systems.
- Deliver executive support services, including rapid troubleshooting, meeting setup, and high-priority technical assistance for senior leadership.
- Troubleshoot and resolve hardware, software, and networking issues on Apple devices.
- Assist with setup, configuration, and management of Apple and iOS devices.
- Support and administer mobile device management (MDM) solutions such as Jamf, AirWatch, and Intune.
- Perform regular maintenance, security updates, and system optimizations on Apple devices.
- Educate end-users and executives on best practices for using iOS, macOS, and collaboration tools (Teams, Zoom, Office 365).
- Maintain accurate inventory of Apple hardware, peripherals, and software licenses.
- Collaborate with IT team members to implement IT projects and support new initiatives.
- Document troubleshooting processes, system configurations, and resolutions.
Benefits
- 401K with company match
- Competitive pay
- Paid time off
- Full-flex work week
- Variety of medical plan options
- Dental plan options
- Vision plan
- Ability to contribute both pre and post-tax dollars to 401k
- Short and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
