Sr. Designer II - Discovery

iHerb • Pasadena, CA

8h • Onsite

About The Position

The Senior Product Designer II - Discovery will set the strategic design direction and elevate the end-to-end experience of our global e-commerce platform. This role will serve as a senior design leader and individual contributor, taking ownership of the most complex, ambiguous, and high-impact design initiatives across the organization. The Principal Product Designer will shape how millions of users interact with our products at a foundational level — defining experience standards, influencing product strategy, and driving a culture of design excellence that scales across teams and markets.

Requirements

• An exceptional portfolio demonstrating strategic design leadership, transformative UX outcomes, and deep craft — with clear evidence of cross-organizational impact and measurable business value.
• Proven ability to define and execute design strategy across multiple initiatives simultaneously, balancing user needs, business priorities, and organizational complexity.
• Expert-level interaction and visual design skills, with a track record of setting craft standards for teams and organizations.
• Deep experience owning and evolving design systems at enterprise scale, including governance, contribution models, and cross-team adoption.
• Advanced mastery of user-centered design methodologies, mixed-methods research practices, and usability testing, with experience establishing research programs or org-wide frameworks.
• Exceptional communication and executive presence, with a demonstrated ability to influence product direction and organizational decisions at the VP and executive level.
• Strong understanding of front-end development principles and the ability to collaborate deeply with engineering leadership on implementation strategy.
• In-depth knowledge of accessibility standards, inclusive design practices, and global usability requirements.
• Extensive experience designing for global or multi-market products, with sensitivity to cultural and regional variation.
• High degree of accuracy and attention to detail
• Excellent organization skills and ability to multi-task
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Generally requires a minimum of 10+ years of professional experience in UX/UI or Product Design, with significant experience designing complex e-commerce or shopping-related products at scale.
• Bachelor's or Master's degree in Design, HCI, Graphic Arts/Design, Information Science, or a related field, or equivalent professional experience.
• Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.
• Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Nice To Haves

• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Responsibilities

• Define and lead the strategic design vision for complex, cross-functional initiatives spanning multiple product areas, from problem definition through delivery and iteration.
• Drive ambiguous, high-stakes design challenges by establishing clear direction and framing problems at an organizational level.
• Establish and advance research strategies that deepen organizational understanding of shopper behaviors across global markets, synthesizing insights into scalable design frameworks and principles.
• Produce exemplary design artifacts — from strategic frameworks and service blueprints to high-fidelity prototypes — that set the quality standard for the design organization.
• Own and govern the design system, driving its evolution to support scalability, accessibility, and global usability across product lines and teams.
• Serve as a design authority and strategic partner to product, engineering, and data science leadership, influencing product roadmaps and organizational priorities.
• Define and uphold the bar for design quality, consistency, and craft across the organization, from concept through implementation.
• Mentor and develop senior and lead designers, contributing to the growth of design culture, capabilities, and ways of working across the broader team.
• Identify and introduce emerging UX, UI, and e-commerce design practices, championing innovation and continuous improvement at an organizational scale.
• Represent the design organization in cross-functional and executive-level conversations, clearly articulating strategic design decisions and their business impact.

Benefits

• Programs designed to help our employees and their families stay healthy, live well, and plan for their financial future.
• Options and upgrades with flexibility, protection, and security in mind.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior